Senior Director, PMO & IT Strategy

Senior Director, PMO & IT Strategy

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST : Focus + Accountability + Speed = Talkdesker.

• Focus : Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability : Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed : Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker : YOU!

The Senior Director, PMO & IT Strategy leads enterprise-wide program management, strategic planning, and transformation initiatives across the Global Business Systems & Technology organization. This role ensures IT and Enterprise Applications investments deliver measurable business outcomes, accelerate automation and AI-driven initiatives, and support secure, scalable operations.

Reporting to the CIO, this leader partners closely with Finance, GTM, and cross-functional executives to shape the technology roadmap, oversee a complex portfolio of enterprise applications and transformation programs, and build a high-performance PMO practice with strong governance, delivery frameworks, and KPI-driven scorecards.

Key Responsibilities

Strategic Leadership

Program Management Office (PMO)

Operational Excellence & Governance

Leadership & Team Development

Background

Required :

Preferred :

Pay Range (Base Pay) : $170,000 - $256,000

Other Types of Pay : Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Health Insurance : Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits : 401(k) plan.

Paid Time Off : Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.

Paid Holidays : Talkdesk offers 14 paid holidays each year.

Paid Sick Leave : Employees have uncapped paid time off, subject to manager approval and consistent with business needs.

Method of Application : Apply online.

Application Window : The application window is expected to close at least 10 days from the posting date.

All questions or concerns about this posting should be directed to the Talent team at People.Support@talkdesk.com.

Work Environment and Physical Requirements : Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.