Supervisor Payment Processing

Supervisor Payment Processing

The Supervisor, Payment Processing Operations is accountable for the efficient delivery of high quality and responsive services to queries raised by internal teams on behalf of external customers in relation to pre- and post-transaction queries. This role is accountable for leading, developing and motivating a team to deliver consistent high performance and seamless Client Experience. This may include both on-site and remote team management.

This role is responsible for the performance and development of people; creating an environment which encourages continuous improvement and empowering team managers to identify and implement process changes and efficiencies.

The person in this role will need to show leadership skills and help individuals navigate through Change Management programs.

Responsibilities / Essential Job Functions

• Lead team huddles to support the review of workload and service priorities, encouraging individuals to actively contribute their ideas, this includes : Monitoring and managing work volumes and allocations to ensure optimal resource utilization and driving efficient and fair output across the team.
• Build capability within the team through targeted recruitment, effective onboarding, identification of opportunities to build existing skills and the opportunity to cross-train across teams
• Manage service delivery to ensure performance targets are met, KPI's delivered and adherence to SLA standards, undertaking quality assurance checks for individuals across email / SFDC, providing appropriate feedback and action plans where necessary.
• Manage attendance in accordance with Company policy and formal tools e.g. Dayforce
• Collaborate with other Back Office and Middle Office teams.
• Prepare information and attend Senior Management meetings as required
• Provide effective and timely recognition of achievements and successes to ensure that high performance is encouraged, and individuals feel valued, through organizational initiatives & mechanisms
• Lead by example in promoting Client centricity, ensuring this ethos is embedded across the team and delivery processes to support a seamless Client Experience
• Develop and demonstrate an understanding of the impact of change programs on employees and support employees through changes
• Ensure any knowledge, learning arising from change implementation and identified best practice is captured, shared, and applied to inform future decisions and actions.

Here are some skills, attributes, and qualifications you will have :

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers, educational institutions, financial institutions, law firms, and NGOs.

Our teams care deeply about the value we bring to our customers, making Convera a rewarding workplace. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including :

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments.

Apply now if you're ready to unleash your potential.