Senior Operations Manager

Senior Route Manager

This role is responsible for onboarding, developing, coaching, mentoring, and performance management of all drivers and helpers. Drivers and helpers will report into this position only; no management jobs will report into the Senior Route Manager. Establish and maintain positive relationships with all frontline employees. Spends the majority of day in the field with frontline employees.

Essential duties and responsibilities include :

Onboarding new route managers, ensuring new frontline employees have tools, instruction, and feedback for successful daily duties. Meet with new frontline employees daily to ensure consistent communication and support of onboarding.

Developing, providing timely and consistent touchpoints with frontline employees. Regular review of best practices to enhance daily performance. Focus on understanding and progress of frontline employee career goals.

Coaching, identifying and addressing improvement opportunities and collaborating with frontline employees to ensure continued success. Actively practice and seek feedback on coaching conversations.

Mentoring, leading by example to ensure safety practices are paramount with each employee. Teaching and developing an understanding of the WM Way.

Performance management, conducting root cause investigations for all injuries and incidents, ensuring consistent discipline and retraining. Documents and maintains records required by regulatory agencies such as the Department of Transportation. Reviews and audits documentation related to route operations on a daily basis (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate. Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

Qualifications include :

Associate's degree (accredited). High school diploma or GED (accredited) and two (2) years of relevant work experience. 2 years of relevant work experience (in addition to education requirement). Must be at least 18 years of age. Legally eligible to work in the country where the position is located. Valid driver's license.

Preferred qualifications are not specified.

Physical requirements include :

Combination : This job operates in a mix between an office environment and plant / field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Benefits include :

At WM, each eligible employee receives a competitive total compensation package including medical, dental, vision, life insurance, and short term disability. As well as a stock purchase plan, company match on 401K, and more! Our employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.