Team Lead IT Support Tech

Description

You Can Change the Life of One to Care for the Lives of Many!

At Galen College of Nursing, we educate and empower nurses to change lives. Since 1989, we've dedicated our work to delivering high-quality nursing education with a student-first mindset. As one of the largest private nursing colleges in the country, we combine the support of a close-knit learning environment with the strength of a nationally recognized institution, HCA Healthcare.

That same passion for excellence in the classroom extends to our offices. At Galen, you'll find a culture deeply rooted in collaboration, innovation, and a shared commitment to improving the future of healthcare. Your work directly touches the next generation of nurses, and your contributions help our students pursue their dream of a compassionate career.

If you're looking for a career where you can make a difference, grow professionally, and be part of a caring team, we'd love for you to apply for the Team Lead IT Support Tech position today!

Position Overview :

As a Team Lead IT Support Tech at Galen College of Nursing, you will help campus leadership and the technology department provide local faculty, staff and students with quality customer service, support, tools, and training needed to meet their educational goals. This position is for a Tier 1 IT desktop support Technician with at least 2 years of experience that can handle the demand of being the primary technology service provider for the campus (with escalation support from Main Campus) via email, telephone, and remote desktop. The position requires excellent customer service, troubleshooting, and communications skills, and the ability to follow directions well. The areas of support include but are not limited to : end-user assistance for all assigned software applications, support processes, maintenance of desktop / laptops, phones, basic network connectivity, user account management and permissions, audio / video, projectors, room and desktop video conferencing, and assisting the enterprise support team as necessary.

Key Responsibilities :

• Provide technical assistance to end users primarily during normal business hours (some after hours and overtime work required).
• Answer questions and troubleshoot computer, phone, and network problems for users in person, or via telephone or remote access, using basic trouble ticketing software.
• Provide assistance in the use of computer hardware and software, including printing, installation, word processing, spreadsheets, email, operating systems, network and wireless connections, and provisioning mobile devices.
• Provide desktop application support for Windows, Microsoft Office, and various software applications.
• Assist enterprise IT team with inventory, asset management, documentation, and utilization tracking.
• Maintain computer, network, phones, and audio-visual technology in classrooms, labs, libraries, conference rooms, and offices.
• Install, configure, and maintain Windows operating systems and desktop applications.

Position Requirements :

Education : Associate's Degree in Information Technology or related field. Extensive experience and applicable IT certifications may be substituted for education on a case by case basis.

Experience : Minimum two years' experience in IT desktop support, customer service, helpdesk, and general technology support.

Skills / Special Qualifications : Customer satisfaction- and service-oriented; good interpersonal, typing, and verbal / written communication skills; good prioritization and multitasking skills; fast, solid learner and team player; professional, self-motivated, and trustworthy; good diagnostic, analytic, and troubleshooting skills; detail-oriented, reliable and dedicated. Excellent PC hardware, software, and audio-visual technology knowledge; Microsoft networking skills required including basic knowledge of Microsoft Active Directory and Outlook; A+, Network+, MCSP, and similar IT industry certifications a plus

Physical / Mental Demands & Work Environment : Ability to lift, move, and carry typical IT hardware up to 30 pounds.

Degree of Supervision : Minimal for customer service and technology support role and tasks, moderate for IT-related projects

Benefits

Galen's Compassionate Care Model Values

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized.

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