Field Engineer - Remote CST or EST

Company Overview

Motorola Solutions believes that everything starts with our people. We're a global close-knit community, united by the pursuit to help keep people safer. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Motorola Solutions helps people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is meaningful, impactful, and cutting edge. We are the Best! Motorola Solutions is a world leader in professional mobile communications systems, with a heritage of technological innovations and a global base of installed systems. The group focuses on the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.

Job Description

Overview : The Field Engineering team plays a crucial role in enhancing public safety by deploying Computer-Aided Dispatch (CAD), Mobile Applications, and Records Management Systems (RMS). They handle all on-premise hardware and equipment installations for government and municipal projects, following Standard Operating Procedures (SOPs) to ensure consistent quality and promote standardization and reuse.

Responsibilities

• Managing and executing customer installation activities within agreed upon project timeframes.
• Verifying the complete functionality and readiness of systems for software deployment.
• Conducting routine system tasks like software updates, system upgrades, data backup / restoration, and troubleshooting.
• Gaining a deep understanding of public safety customer environments to ensure optimal product security and reliability.
• Demonstrating proficient software and IP networking skills, coupled with excellent problem-solving abilities.
• Deliver solutions that align with existing products, standard interfaces, and pre-defined procedures.
• Diagnose and resolve issues across systems, networks, and infrastructure.
• Develop and document Standard Operating Procedures (SOPs) as needed.
• Identify defects, work with project team / Engineering to support through resolution.
• Adhering to all corporate guidelines and completing required training, including CJIS compliance.
• Accurately logging billable hours for project work.
• Occasional travel (25%-50%) will be required, depending on project and business needs.

Qualifications

Preferred Qualifications

Target Base Salary Range : $90,000.00 - $105,000.00

Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

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Basic Requirements

Travel & Relocation

Travel : 25-50%

Relocation Provided : None

Position Type

Experienced

Referral Payment Plan

Yes

U.S. Benefits

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you meet most of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We are committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

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