Implementation Manager

ABOUT US

HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client’s everyday operations to understand their people's goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a sustainable and scalable talent plan.

We partner with companies expecting or experiencing high growth who need to hire at scale or fill a critical role rapidly. Our clients are not looking for quick-fix placements but are thoughtfully building a hiring strategy to scale their businesses.

OUR CLIENT

Location : Raleigh, NC HQ (Remote)

Industry : Government Technology (SaaS)

Company Size : 50+

What They Do : Our client offers an end-to-end operating system for public agencies to communicate, listen, and make informed decisions. As an all-in-one engagement and communications platform, their mission is to connect government agencies with the communities they serve and facilitate equitable participation and representative data.

Contact HirexHire for more client information

THE ROLE

Our client is seeking an experienced and customer-focused implementation Manager to lead the successful onboarding of new customers onto their SaaS platform. This role owns the end-to-end implementation lifecycle from kickoff through go-live and plays a critical role in setting customers up for long-term success. The Implementation Manager will serve as a trusted advisor to public-sector customers, combining technical expertise, project coordination, and consultative problem-solving to deliver tailored solutions that meet each customer’s unique needs.

WHAT YOU WILL DO

Lead end-to-end SaaS implementations from kickoff through successful go-live.

Align internal teams and customers on project scope, timelines, goals, and success criteria.

Act as a trusted advisor by translating platform features into clear business and stakeholder value.

Configure, test, and troubleshoot platform functionality to meet customer requirements.

Deliver client training sessions and lead knowledge transfer to ensure user adoption.

Develop clear documentation and standard operating procedures to support ongoing use.

Manage multiple concurrent implementation projects while maintaining quality and responsiveness.

Collaborate cross-functionally with sales, product, engineering, and customer success teams to resolve technical and business challenges.

Ensure a smooth handoff to the Customer Success team with a defined success plan for the first six to twelve months.

Identify opportunities to improve internal processes and implementation methodologies.

WHAT YOU WILL NEED

5+ years of experience in SaaS implementation, customer onboarding, professional services, or a similar client-facing role.

Hands-on experience configuring or customizing SaaS platforms.

Strong technical aptitude, including familiarity with integrations, APIs, and related technologies. CSS experience is a plus.

Excellent communication and interpersonal skills with the ability to manage stakeholder expectations.

Experience working directly with customers in a consultative, solution-oriented capacity.

Ability to manage multiple projects simultaneously in a fast-paced environment.

Strong organizational skills and attention to detail.

Passion for customer success, adoption, and long-term retention.

Familiarity with GovTech or public-sector environments is a plus.