Escalations Coordinator

A company is looking for an Escalations Coordinator to manage and resolve high-priority issues related to collections and billing discrepancies.

Key Responsibilities

Manage and prioritize escalated issues related to collections and billing discrepancies

Conduct thorough investigations to validate and resolve data integrity variances

Track, document, and report on escalation trends, root causes, and resolution outcomes

Required Qualifications

Knowledge of billing systems, accounting software, and accounts receivable practices

Ability to analyze contracts, line items, and financial data for accuracy

Strong organizational skills with the ability to manage competing priorities

Experience in customer service and maintaining professional communication

Commitment to continuous improvement and teamwork