Responsibilities Brasfield & Gorrie, a recognized leader in the construction industry, has an exciting opportunity available for an IT Support Technician.
Successful candidates will have a passion for both customer service and technology and enjoy working in a face paced environment with a dynamic team.
Responsibilities and Essential Duties include the following (other duties may be assigned) : Serve as the first point of contact for employees seeking technical assistance over the phone, via email, or in person Provide remote technical assistance to employees on our construction jobsites, and in remote offices Work with HR and hiring managers to ensure new employees have all necessary IT equipment and software prior to onboarding Support all parts of our computer asset management processes (Procurement, Deployment, Technical Support, and Retirement) Participate in quarterly systems maintenance efforts Create and maintain knowledge management articles on troubleshooting steps and processes Assist employees with software installations (using admin privileges) Manage IT support ticket updates, escalations, and resolution using help desk software Work alongside other groups within the IT department to maintain network infrastructure and service in offices and on jobsites Serve as liaison between users and the IT department to resolve issues Field Services : Assist the Field Services team with network setup and support on our construction jobsites Provide regular updates in Salesforce about upcoming and current work on our jobsites Coordinate with internet service providers and project leadership to provide reliable internet connections for our construction jobsites Serve as point of contact for field office AV installation and support Education - Skills - Knowledge - Qualifications & Experience Bachelor’s degree in MIS or equivalent preferred 1-3 years’ experience in a hands-on desktop / network support role with proven skills within Microsoft / Windows environments is preferred Relevant experience in a customer-focused position involving technical knowledge of a company’s hardware and software is preferred Finds fulfillment in their work through serving others Self-motivated and works with a sense of urgency Ability to work well as a part of a team and independently Strong written and verbal communication skills Interested in and committed to continuous improvement Committed to learning, solicits, and appreciates feedback, and desires personal improvement Calm under pressure and possesses the ability to reduce tension when serving employees Exhibits professionalism (communication, personal appearance, etiquette, work ethic, and excellence in execution of tasks) Strong organizational skills with the ability to prioritize competing deadlines Advanced knowledge of Windows and Microsoft Office is preferred Experience with iPads and iPhones is preferred Ability and willingness to travel (Up to 20%)
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