Full-Time ORD Customer Service Airport Agent

Job Title

Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience

Use appropriate reservation / ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees

Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings

Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time

Listen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner

May work in the Baggage Service Office to track the location of baggage and handle passenger questions

Minimum age : 18

High school diploma, GED, or international equivalent

Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.

Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off

Flexible to work additional hours with short notice when operationally necessary

Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.

Must be customer focused, detail oriented, and interested about the airline industry

Able to communicate in a clear, polite, and friendly manner

Must be comfortable working with computers and ability to learn new computer programs

Must be able to read, write, fluently speak, and understand the English language

Authorized to work in the United States without sponsorship

Please note : The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer Minorities / Women / Veterans / Disabled.