Associate Renewals Manager

Associate Renewals Manager

As an Associate Renewals Manager, you will play a critical role in maximizing customer retention and minimizing churn through effective sales and relationship-building techniques. You will be responsible for managing the renewal process, aligning with customer needs, and collaborating with internal teams to drive customer success and growth.

Job Responsibilities

Maximize customer retention rates by employing effective sales techniques through phone, video, and email communications, while focusing on minimizing customer churn and contraction.

Oversee the renewal process to ensure Annual Recurring Revenue (ARR) is retained or expanded.

Assess and evaluate license usage and complete the necessary true-up requirements.

Develop a strong understanding of customer business needs and goals to generate accurate renewal quotes.

Provide administrative support for renewals to Renewal Managers and Account Executives as needed.

Ensure all renewals are closed within a timely manner to support revenue goals.

Collaborate with Sales and Customer Success Managers on strategies and plans for renewals, using customer analytics and metrics to enhance decision-making.

Coordinate with customers to ensure that Purchase Orders (POs) and order forms are completed accurately for smooth internal deal approvals.