Bilingual CSR - French (Quebec)

Hybrid Customer Service Professional (Bilingual French - Quebec)

Interact with customers to provide information in response to inquiries about products and services, handle and resolve complaints, approve resolutions, and refer unresolved grievances. This hybrid (non-call center) role requires 3 days per week in-office, and candidates must be professionally fluent in reading and writing Quebec French.

Hybrid schedule (3 days onsite), flexible hours (7am-4pm, 6 : 30am-3 : 30pm, or 9am-6pm)

$25 / hr

Location : Nashville, TN

Responsibilities :

• Respond to customer inquiries via phone, email, and data entry with professionalism
• Approve service resolutions such as exchanges, refunds, and bill adjustments
• Accurately document, review, and audit customer interactions and actions
• Escalate unresolved issues appropriately
• Analyze credits and support resolution process
• Solicite sales of new or additional products / services
• Obtain and examine relevant information for complaint validation
• Serve as escalation point for customer situations

Requirements :

Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. Employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities.