Supervisory Mission Support Specialist

Department Of Homeland Security

Tucson, AZ, US

$105.3K-$136.9K a year

Permanent

Full-time

Part-time

Summary

Organizational Location : This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, Tucson Field Office, Workforce Management Branch, located in Tucson, AZ.

Learn more about this agency

Help

Overview

Accepting applications
Open & closing dates

05 / 28 / 2024 to 06 / 03 / 2024

Salary

$105,268 - $136,852 per year

Pay scale & grade

GS 13

Help

Location

1 vacancy in the following location

Tucson, AZ

Remote job

Telework eligible
Travel Required

Occasional travel - You may be expected to travel for this position.

Relocation expenses reimbursed
Appointment type

Permanent

Work schedule

Full-time

Service

Competitive

Promotion potential
Job family (Series)

0301 Miscellaneous Administration And Program

Supervisory status
Security clearance

Not Required

Drug test
Announcement number

OFO-IMP-12423933-MLH

Control number

792742000

Help

This job is open to

Internal to an agency

Current federal employees of this agency.

Clarification from the agency

Current U.S. Customs and Border Protection employees who are currently working in a permanent competitive service position within the local commuting area.

Help

Duties

Joining the Customs and Border Protection Office of Field Operations will allow you to use your expertise in administration to provide advisory and technical services to management.

This position starts at a salary of $105,268.00 (GS-13, Step 1) to $136,852.00 (GS-13, Step 10).

GS Salary : Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table.

Some positions fall under a special pay rate depending on the series, grade level and location of the position.Please visit this link to view special pay rate charts.

In this Supervisory Mission Support Specialist position, you will become a key team member of Homeland Security professionals analyzing and refining existing work methods and developing new methods and procedures.

Typical work assignments include :

Developing and prescribing procedures and techniques and furnishes policy guidance to subordinates, assigning and explaining work requirements to subordinate staff to achieve efficiency of services rendered while increasing productivity.
Identifying ways to improve the efficiency and effectiveness of administrative services at the local level.
Providing representation for the office in dealings with vendors and organizations within the agency that have primary responsibility for these services.
Providing technical and administrative supervision to administrative staff, including guidance on procedures and techniques, policy, work requirements, and short-term goals and objectives.

Help

Requirements

Conditions of Employment

You must be a U.S. Citizen to apply for this position
Males born after 12 / 31 / 1959 must be registered with Selective Service
Primary U.S. residency for at least three of the last five years (additional details below)
You may be required to pass a background investigation
CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures.
As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards.

Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes.

Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties.

Please review further details via the following link.

DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.

Learn more about E-Verify including your rights and responsibilities.

Bargaining Unit : This position is not covered under the bargaining unit.

This vacancy has a local commuting area requirement, as defined below :

The area surrounding the duty station by which people reasonably travel back and forth from home to work; Or
The employee's permanent duty station is located within the reasonable travel area surrounding the duty station of this vacancy; Or if applicable
For employees who are detailed or temporarily promoted for more than 1 year to another duty location, the detailed or temporary duty location is considered to be the duty location of record for commuting area purposes.

For employees detailed or temporarily promoted for less than one year, the permanent duty location is considered the duty location of record for commuting area purposes.

Qualifications

Experience : You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as :

Assessing the productivity, effectiveness, and efficiency of program operations or analyzing and resolving problems in the effectiveness and efficiency of administrative support and staff activities.
Devising new methods or procedures for accomplishing work to solve productivity problems.
Developing and delivering briefings, project papers status / staff reports, and correspondence to managers to foster understanding and acceptance of findings and recommendations.
Coordinating with other organization supervisors and peers to establish unit objectives, goals, priorities and deadlines and formulate plans to meet substantial changes in workload.
Resolving complaints and grievances and making recommendations for solution of those referred to the next higher organizational level.

NOTE : Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.

g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

You must

Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 06 / 03 / 2024.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.

If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation : U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity.

During the screening and / or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.

g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.

For more information visit this link.

Residency : There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years.

If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions :

Working for the U.S. Government as a federal civilian or as a member of the military
A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
Participation in a study abroad program sponsored by a U.S. affiliated college or university
Working as a contractor, intern, consultant or volunteer supporting the U.S. government

Probationary Period : All employees new to the federal government must serve a one year probationary period during the first year of his / her initial permanent federal appointment to determine fitness for continued employment.

Current and former federal employees may be required to serve or complete a probationary period.

Agency Career Transition Assistance Program (CTAP) Eligibles : If you have never worked for the federal government, you are not CTAP eligible.

View information about CTAP eligibilityon OPM's Career Transition Resources website. You must submit the supporting documents listed under the Required Documents section of this announcement.

To be considered well qualified under CTAP, you must be rated at a minimum score of 85 for this position.

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Additional information

Reasonable Accommodation (RA) Requests : If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.

Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments.

Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision.

You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement.

To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here.

Please view the video "Protecting America 24 / 7" to learn more about CBP's Office of Field Operations.

The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR 213.

3102(u), and / or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR 315.

707. Veterans, Peace Corps / VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission.

If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.

Read more

Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants will only be considered for the Eligibilities for which they claim in the job questionnaire AND must provide the supporting documentation.

Applicants will not be considered for Eligibilities for which they did not claim, regardless of the documentation submitted with the application.

https : / / apply.usastaffing.gov / ViewQuestionnaire / 12423933

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.

g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics).

This self-assessment will be used to assess the following technical competencies or KSAs :

Administration and Management
Planning and Resource Management
Human Resources Management
Database Administration
Clerical

To be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment.

The online assessment measures critical general competencies required to perform the job.

The Federal Supervisory Assessment will be used to assess the following Supervisory competencies

Accountability
Customer Service
Decisiveness
Flexibility
Interpersonal Skills
Problem Solving
Resilience

If you are best qualified, you may be referred to the hiring manager for consideration and may be contacted for an interview.

As a part of the interview process, additional selection criteria may be administered by the hiring manager. Preview https : / / apply.

usastaffing.gov / ViewQuestionnaire / 12423933

In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment.

The online assessment measures critical general competencies required to perform the job.

Overstating your qualifications and / or experience in your application materials or application questionnaire may result in your removal from consideration.

Cheating on the online assessment may also result in your removal from consideration.

Benefits

Help

Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

Contact the hiring agency for more information on the specific benefits offered.

Required Documents

As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.

You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

Your resume : A resume describing your job-related qualifications is required and will be used for the purpose of reviewing your qualifications and determining what training, if any, would be required when placed.

A resume in English is required. It must contain your full legal name, address, phone number, complete work history including a detailed description of your duties, the dates you performed those duties (MM / DD / YY), your hours worked per week, job title, as well as series, grade, and salary (if applicable).

For additional required items, see the link. *Note- It is recommended that you upload your resume as a PDF instead of a Word document to ensure document quality.

Ensure that your uploaded resume is not a password protected document, to include Office 365 passwords.

Your responses to the job questionnaire : https : / / apply.usastaffing.gov / ViewQuestionnaire / 12423933
Your responses to the USA Hire Competency Based Assessment
Are you a current or former federal employee? ALL CURRENT AND FORMER FEDERAL EMPLOYEES MUST SUBMIT THE MOST RECENT COPY OF THEIR SF-50 (Notification of Personnel Action) showing competitive status : Tenure 1 or 2 in Block 24 and Position Occupied 1 in Block 34.

Additionally, applicants should also submit a SF-50 reflecting the highest grade held on a permanent basis in the competitive service or the full performance level of your current position, whichever is higher, AND an SF-50 to support having met the time-in-grade requirement of having served 52 weeks at the grade level (or equivalent) below the grade level(s) for this position.

Current CBP Employees are encouraged, but not required, to submit an SF-50(s) for CBP experience; however, additional SF-50(s) are required when using federal experience outside of CBP to receive credit towards the requirements above.

Examples of appropriate SF-50s include promotions, within-grade increases, and accessions.

Are you claiming special priority selection rights under the Agency Career Transition Assistance Program (CTAP)? You must submit a separation notice;
your most recent SF-50 (noting your current position, grade level and duty location); a copy of your most recent performance rating;
an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated;

or a Military Department of National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.

Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your initial and termination SF-50s, along with a statement that provides the following information regarding your most recent political appointment.
If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here.
You may be asked to provide a copy of your recent performance appraisal and / or incentive awards.
DHS offers competitive salaries and an attractive benefits package, including : health, dental, vision, life, and long-term care insurance;
retirement plan; Thrift Savings Plan similar to a 401(k) ; Flexible Spending Account; Employee Assistance Program; personal leave days;
and paid federal holidays. Other benefits may include : flexible work schedules; telework; tuition reimbursement; transportation subsidies;

uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities.

For more information visit, DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.

How to Apply

Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section.

All application materials, including transcripts, must be in English. The complete application package must be submitted by 11 : 59 PM (ET) on 06 / 03 / 2024 to receive consideration.

The application process is as follows :

Click the Apply Online button.
Answer the questions presented in the application and attach all necessary supporting documentation.
Click the Submit Application button prior to 11 : 59 PM (ET) on the announcement 06 / 03 / 2024.
If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen via email.

The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.

Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.
Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Action of 1973 as amended.
Set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use your unique assessment link.
Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment.

If future application you submit require completion of the same assessments, your responses will be automatically reused.

For more general information, system requirements, reasonable accommodation information, and to request assistance regarding the USA Hire Assessments, review the following resources : USA Hire Assessments.

To update your application, including supporting documentation : During the announcement open period, return to your USAJOBS account, find your application record and click Edit my application.

This option will no longer be available once the announcement has closed.

To view the announcement status or your application status : Click on How to See your Application and Job Status. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.

Applications will not be accepted by mail or email. You may apply more than once, but the most recent application is the only one that will be used.

If you need to submit a document you do not have in electronic form, contact CBP Hiring Center at [email protected] for assistance.

It is your responsibility to verify that any information entered or uploaded is received and is accurate. Human Resources will not modify or change any part of your application.

Determining your eligibility and qualifications is dependent on the supporting documentation and information provided, which may impact your referral for further consideration.

If a document is not legible, you will not be able to view it in your application and you must again upload it by the closing date.

Please upload your resume under "Resume" and any other applicable supporting documents mentioned above under the appropriate Document Type.

If your Document Type is not listed, upload as "Other."

Due weight will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3).

Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.

The Fair Chance to Compete for Jobs Act prohibits the Department of Homeland Security and its Components from requesting an applicant's criminal history record before that individual receives a conditional offer of employment.

In accordance with 5 U.S. Code 9202(c) and 5 C.F.R 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act.

Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to [email protected].

View common definitions of terms in this announcement.

Agency contact information

CBP Hiring Center

Phone

952-857-2932

[email protected]

Address

Office of Field Operations

Please read entire announcement

Please apply online

Washington, DC 20229

Learn more about this agency

Next steps

The open period for this job opportunity announcement may be extended to allow for a sufficient applicant pool.

Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments.

The online assessments must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Americans with Disabilities Act (ADA).

Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.

Once the job opportunity announcement has closed, we will assess your experience and training, identify the best qualified applicants, and refer those applications to the hiring manager for further consideration and interviews.

You will be notified by email after each of these steps has been completed. Stay informed of changes to your application status by signing up for automatic email alerts with your USAJOBS account.

If you are referred, you will receive a final notification of the disposition of the announcement. We expect to make a tentative job offer within 60 days after the close of the announcement.

If you are selected, we may conduct a suitability / security background investigation.

Additional selections may be made beyond the total number of vacancies specified using this vacancy announcement. Further selections may also be made for additional organizational divisions and / or units within the duty location(s) listed above.

If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty.

False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.

Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.

S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring.

These authorities are subject to change.

Fair and Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity (EEO) Policy
Criminal history inquiries
Reasonable accommodation policy
Financial suitability
Selective Service
New employee probationary period
Signature and false statements
Privacy Act
Social security number request

Help

Required Documents

For additional required items, see the link. *Note- It is recommended that you upload your resume as a PDF instead of a Word document to ensure document quality.

Ensure that your uploaded resume is not a password protected document, to include Office 365 passwords.

Your responses to the job questionnaire : https : / / apply.usastaffing.gov / ViewQuestionnaire / 12423933
Your responses to the USA Hire Competency Based Assessment
Are you a current or former federal employee? ALL CURRENT AND FORMER FEDERAL EMPLOYEES MUST SUBMIT THE MOST RECENT COPY OF THEIR SF-50 (Notification of Personnel Action) showing competitive status : Tenure 1 or 2 in Block 24 and Position Occupied 1 in Block 34.

Examples of appropriate SF-50s include promotions, within-grade increases, and accessions.

Are you claiming special priority selection rights under the Agency Career Transition Assistance Program (CTAP)? You must submit a separation notice;
your most recent SF-50 (noting your current position, grade level and duty location); a copy of your most recent performance rating;
an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated;

or a Military Department of National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.

Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your initial and termination SF-50s, along with a statement that provides the following information regarding your most recent political appointment.
If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here.
You may be asked to provide a copy of your recent performance appraisal and / or incentive awards.
DHS offers competitive salaries and an attractive benefits package, including : health, dental, vision, life, and long-term care insurance;
retirement plan; Thrift Savings Plan similar to a 401(k) ; Flexible Spending Account; Employee Assistance Program; personal leave days;
and paid federal holidays. Other benefits may include : flexible work schedules; telework; tuition reimbursement; transportation subsidies;

uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities.

Help

How to Apply

All application materials, including transcripts, must be in English. The complete application package must be submitted by 11 : 59 PM (ET) on 06 / 03 / 2024 to receive consideration.

The application process is as follows :

Click the Apply Online button.
Answer the questions presented in the application and attach all necessary supporting documentation.
Click the Submit Application button prior to 11 : 59 PM (ET) on the announcement 06 / 03 / 2024.
If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen via email.

Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.
Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Action of 1973 as amended.
Set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use your unique assessment link.
Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment.