Customer Service Representative

Innovative Fiber , a TRG company and subsidiary of Schwarz Partners is currently seeking a Customer Service Representative to support our Franklin, WI facility.

As a Customer Service Account Representative , you will be responsible for taking and processing customer orders, addressing customer’s inquiries and feedback.

You will work closely and assist the designer’s team and sales team.

The Royal Group / Innovative Fiber’s mission is to provide value-added solutions to the most demanding customers.

ESSENTIAL JOB FUNCTIONS FOR THIS POSITION :

• Receive customer orders and order changes either directly from customers or from sales representatives, record, process, and place orders timely and accurately.
• Place orders for materials and supplies to be used in production on a timely basis.
• Analyze monthly usages and re-stocking per customer.
• Handle customer questions and feedback, follow-up with appropriate internal personnel as required.
• Manage and Maintain customer files.
• Process new items and purchase orders.
• Coordinate accounting credits.
• Record and distribute customer order changes.
• Email confirmations to customers.
• Assist sales personnel as appropriate to generate supplemental sales.
• Track warehouse items to ensure availability following minimum / maximum supplies levels.
• Regular and predictable attendance required.
• Complies with company policies and procedures.
• Additional duties as assigned by management.
• Internally track orders to help ensure on time deliveries, extreme follow through.
• Communicate to sales representative if their customer is in jeopardy of being late with deliveries.
• Comply with all company issued trainings within the specified times.

REQUIRED EDUCATION / EXPERIENCE :

• Minimum of 2 years’ previous customer service experience. Packaging industry or manufacturing CS experience is a plus.
• A combination of education and / or work-related experience also fully qualifying.
• High school diploma or GED required.

PREFFERED EDUCATION / EXPERIENCE :

• Previous background in corrugated, paper, or similar manufacturing environments.
• College education preferred but not required.

REQUIRED SKILLS & ABILITIES :

• Excellent verbal and written communication skills.
• Proficient skills in Microsoft Office.
• Customer Service Software skills.
• Proficient Data Entry Skills.
• Strong Organizational, detail oriented and analytical skills.
• Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.
• Email and phone etiquette is required.
• Excel spreadsheet knowledge, preferred.
• Ability to write business professional emails, preferred.
• Experience working with databases such as Amtech Software.

AS AN INDUSTRY LEADER, INNOVATIVE FIBER OFFERS :

• Year-round employment for job stability.
• Quarterly attendance bonus.
• Opportunities for growth, training, and career advancement.
• Exceptional pay and great, affordable benefits (including life, medical, dental, vision, 401(k) with company match and more!).
• A clean facility, featuring state-of-the-art technology.
• A respectful, empowering, team-oriented and employee-friendly environment.
• Innovative Fiber truly values our employees as our greatest asset and we strive to support both you and your family at work and in life.
2 days ago