Job title : Technical Project Manager Contact Center Programs
Work Location with Zip code : Richardson, TX 75082
Duration of the project : 12 Months
Minimum years of experience required : 10+ Years
Education Qualification required : BE
Must have skills :
Google CCAI / Dialog Flow
Contact Center technologies
PMP, Scrum
Detailed Job Description :
Role : Technical Project Manager Contact Center Programs
Lead complex contact center initiatives with strong technical acumen.
Engage senior / executive client leadership and manage matrixed teams effectively.
Communicate confidently and operate independently with minimal guidance.
Simplify complex concepts into clear presentations for leadership.
Strong understanding of AI-driven contact center solutions.
Experience :
10+ years in project / program management, with at least 5 years in contact center or customer experience programs.
PMP or Agile / Scrum certification is a plus.
Technical Project Manager • Richardson, TX, United States