Director of Housekeeping

Hotel Executive Housekeeper / Director of Housekeeping.

Job overview :

Supervise the daily operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets, and minimal expenses.

What you will be doing :

• Supervise the housekeeping employees to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance reviews and recommend discipline and termination, as appropriate.
• Supervise and inspect the daily cleaning of the guest rooms and public areas; ensure compliance with company policies & procedures as well as brand standards. Achieve a high level of cleanliness and guest satisfaction.
• Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services.
• Respond to guest requests, concerns, and problems to ensure guest satisfaction.
• Refer and follow up on maintenance issues / problems with the in-house maintenance team to protect hotel assets, ensure a safe, accident-free environment for guests and employees, and maintain / improve guest satisfaction.
• Manage the Lost and Found Program and answer inquiries to maintain controls and ensure guest satisfaction.
• Regular and timely attendance is an essential function of this position
• Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
• Establish and maintain key control system.

Requirements :

Job Type : Full-time.