Marketing & Commerce Operations - Experienced Associate

Customer Consulting - Customer Experience

At PwC, our people in customer consulting specialize in providing consulting services focused on customer-related strategies and initiatives. These individuals analyze client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth. Those in customer experience at PwC will specialize in providing consulting services focused on enhancing the overall customer experience. You will analyze customer touchpoints, design customer journey maps, and offer guidance and support to help clients create seamless and personalized experiences that drive customer satisfaction, loyalty, and advocacy.

In our changing world, you are expected to deliver high-quality work that enables your teams and / or clients. You create a positive working environment, and build relationships quickly and easily. You are curious, anticipate and address the needs of others, and look to fully understand each task before assisting in the most appropriate way. You are organized, and work collaboratively and efficiently, staying energized even when faced with challenges or ambiguity. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to :

• Apply a learning mindset, take ownership of your development, and share and adopt best practices to continuously upskill yourself and others.
• Conduct yourself in a professional manner and take responsibility for your work and commitments.
• Actively listen, check your understanding, interpret and respond appropriately.
• Tailor your communication style and method based on your audience.
• Organize and prioritize information and tasks to achieve efficient and effective outcomes.
• Suggest new ideas or solutions when problems and / or opportunities arise.
• Adapt to meet the changing needs, processes and assignments of your teams and / or clients.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

Basic Qualifications :

Preferred Qualifications :

The Opportunity :

As part of the Customer Consulting - Customer Experience team you are expected to contribute to client engagement and projects while developing your skills and knowledge to deliver quality work. As an Associate you are expected to focus on learning and contributing to client engagement and projects while developing your skills and knowledge to deliver quality work. You are expected to be exposed to clients to learn how to build meaningful client connections, manage and inspire others, and grow your personal brand by expanding your technical knowledge of firm services and technology resources.

Responsibilities :

What You Must Have :

What Sets You Apart :

The salary range for this position is : $44,200 - $91,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.