Dir, After Sales Bentley
Role Summary
- Responsible to develop and implement After Sales strategy in alignment with guidelines from HQ
- Responsible that customers receive a luxury service experience
- Responsible for parts and accessory sales, service loyalty and dealer operating standard to be aligned with regional objectives
- Responsible that all legal activities are managed according to the respective law in place
Role Responsibilities :
Parts and Accessories (25%)
- Defines long and short term sales volume planning for parts and accessories
- Defines annual dealer targets and monitor region and dealer performances
- Develop marketing plan to promote products, service and sustain volumes
- Assure dealers promote and sustain products through proper marketing plans
- Monitor customer loyalty and implement actions for improvement
- Support VWGoA for product importation
- Oversees local P&A warehouse operation
- Support parts logistics for motorsport to ensure sufficient stock at events
Training After Sales / Sales (15%)
- Ensure a proper training program to all After Sales / Sales Roles at dealership
- Monitor the execution and correct participation of dealer personnel
- Support HQ in the development of training programs / classrooms
Vehicle Logistics (15%)
- Oversee vehicle logistics from a technical point of view ( Port processor / trucking )
- Manage importation of special vehicles
Technical Support (15%)
- Assures that proper technical support is provided to dealers monitoring Quick Claim system and customer complaint cases guaranteeing a timely closure
- Escalates difficult technical cases to HQ
Customer Care Management (15%)
- Ensure customer cases are resolved and is responsible to manage trade assistance and mediation / arbitration situations
- Monitor lemon law and buyback cases in collaboration with VWGoA Legal and Product Liaison department
Warranty Management (15%)
- Monitor warranty processes and warranty costs
- Council and advice Service Area Managers on goodwill decisions and monitor costs
Qualifications
Qualifications :
Years of Experience :
Minimum 12 years automotive experience
Education Required :
Bachelor’s Degree in Business, Marketing, Finance,Engineering, or related field
Education Desired :
Master’s degree preferred
Skills :
- Analytical and conceptual thinking using logic and reason, creative and strategic
- Communication skills interpersonal, presentation and written
- Computer savvy skilled in the use of software
- Integration joining people, processes or systems
- Influencing and negotiation skills
- Problem solving
- Resource Management
Practical & Technical Knowledge
- Strong automotive expertise in After Sales processes
- Strong automotive technical knowledge
- Retail sales management experience
- Strong experience in automotive Customer Care
- Legal automotive knowledge
- International company knowledge with strong liaison to HQ in Europe
Dir, After Sales Bentley
Role Summary. Responsible to develop and implement After Sales strategy in alignment with guidelines.. Sales (15 ) Ensure a proper training program to all After Sales. Sales Roles at dealershipMonitor the..
Dir Re Sales - Acquisition
Job Description HII Mission Technologies is in search of a Director of Programs to support the Command.. This position is in or around Washington DC. The HII Director manages multiple Program Managers and..
Director of Programs (Dir Programs 1)- 18526
This position is in or around Washington DC. The HII Director manages multiple Program Managers and.. The Director is responsible for achieving business goals and growth targets, developing assigned..
Montessori After School Program Lead
You will lead the introduction and implementation of new curriculum to our current extended day (after school) programming while you continue to work directly with children and fulfill..
Area After Sales Manager, Eastern Region
Teach LEGO Robotics after school and help guide the next generation of future STEM leaders! Kids are.. All staff working directly with children must be fully vaccinated against Covid 19 and provide proof..
After School LEGO Robotics Instructor
Enjoy working with children aged 6 11, and available during after school hours? We're seeking.. All staff working directly with children must be fully vaccinated against Covid 19 and provide proof..
Mad Science After School Program Instructor
Mad Science is the WORLD'S leading provider of Science Programming for Kids!!! After School Program.. Classes are easy to learn and we provide you with curriculum notes.Our afternoon programs accommodate..
