The District Manager plays a critical leadership role in supporting and guiding General Managers to ensure operational excellence across multiple Dunkin’ locations. This individual drives performance through hands-on leadership, exceptional customer service, and consistent execution of brand standards. The ideal candidate is a passionate, results-driven leader with strong business acumen and a proven track record in multi-unit restaurant management.
Key Responsibilities
• Oversee daily operations across multiple stores to ensure smooth, efficient, and profitable performance.
• Partner with General Managers to achieve sales goals, control costs, and deliver excellent guest experiences.
• Recruit, train, develop, and evaluate General Managers and store teams, fostering a culture of accountability and growth.
• Conduct regular store visits to review operations, financial performance, and team development.
• Ensure all locations maintain high standards of cleanliness, food safety, and brand compliance.
• Monitor key performance indicators (KPIs), identify opportunities for improvement, and implement action plans.
• Lead by example—promoting teamwork, professionalism, and Dunkin’s values at every level.
• Support company initiatives, new product rollouts, and local marketing efforts.
• Manage scheduling, staffing levels, and adherence to labor goals across the district.
• Provide timely, accurate reports and communicate effectively with senior leadership.
Minimum Qualifications
• 3+ years of multi-unit management experience in quick service, fast casual, or hospitality.• Demonstrated success managing high-volume operations and achieving financial and operational goals.
• Strong leadership and team development skills with a passion for mentoring others.
• Excellent written and verbal communication skills.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Valid driver’s license, proof of insurance, and ability to travel locally between stores.
• Flexibility to work evenings, weekends, and holidays as business needs require.
Core Competencies
• Leadership: Motivates and inspires teams to achieve excellence through accountability and support.
• Time Management: Balances multiple responsibilities across locations with efficiency and structure.
• Business Acumen: Understands P&L; statements, sales trends, and operational metrics to drive profitability.
• Analytical Thinking: Uses data to identify strengths, opportunities, and actionable solutions.
• Decision Making: Demonstrates sound judgment and confidence when addressing operational or personnel issues.
• Communication: Clear, professional, and persuasive in both written and verbal forms.
Why Join Dunkin’
At Dunkin’, you’ll lead a team that keeps America running every day. We offer a supportive environment, career growth opportunities, and the chance to make a meaningful impact across multiple communities.
District Manager • Santa Monica, CA, US
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