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The Gathering Spot
Community Manager - RetreatThe Gathering Spot • Atlanta, GA, US
Community Manager - Retreat

Community Manager - Retreat

The Gathering Spot • Atlanta, GA, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

The Community Manager will oversee the member experience and concierge teams ensuring high touch customer service is presented to members at all times. Duties/Responsibilities:

  • Coordinates and oversees all member requests, ensuring quality service is provided.
  • Greets and welcomes guests, conducts tours, and books reservations as needed.
  • Works to resolve issues or problems that guests may experience.
  • Handles special requests and accommodations.
  • Inspects facilities to ensure compliance with applicable standards and regulations.
  • Ensures maintenance issues are addressed in a timely manner.
  • Analyzes financial information; plans and facilitates purchases in order to maintain a seamless guest experience.
  • Coordinates services with outside suppliers, vendors and event planners.
  • Assists in member billing and accounts Assists in maintaining CRM membership profiles in accordance with standards utilizing the system functionality to stay organized, generate reports, etc.
  • Assists in ideation, planning and execution of member events and programming based on member interests and feedback Performs other related duties as assigned.
  • Recruits, interviews, hires, and trains new staff for the concierge team.
  • Oversees the daily operations and staffing of the concierge team.
  • Handles discipline and termination of employees in accordance with club policy.

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Strong supervisory and leadership skills.
  • Extensive knowledge of hospitality industry.
  • Proficient with Microsoft Office Suite or related software.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
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Community Manager - Retreat • Atlanta, GA, US

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