Office Manager

Description

Holding Hands is seeking a highly organized and dynamic Office Manager who is strongly aligned with our mission to bring quality Applied Behavior Analysis (ABA), Floortime, and mental health services to new regions and markets in the United States. We are committed to providing exceptional clinical services to our clients, and we believe that our team members play a crucial role in achieving this mission. The Office Manager will oversee the administrative operations of our clinic and will play a pivotal role in ensuring the smooth functioning of day-to-day operations, managing staff, and maintaining high standards of clinical care. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a solid understanding of clinical office procedures. This role reports to the Regional Director and will be responsible for the entire operations of the clinic.

Key Responsibilities

Administrative Oversight :

• Supervise and coordinate administrative support and coverage to ensure efficiency in site operations.
• Implement office policies and procedures to streamline workflows with Operations Manager and Regional Director support.
• Upkeep internal documents and administrative training materials.
• Monitor and report office progress on metric goals to senior management.
• Driving clinic growth goals and action plans in coordination assigned Regional Director.
• Partner with the clinical team on bi-weekly New Hire Training (NHT).
• Ensure the NHT schedule is readily available before the new hire start date.
• Responsible for conducting NHT for Human Resources, Scheduling, Office Orientation, Time Keeping, and Safety Procedures. o Assign and delegate administrative duties as appropriate.
• Attend management meetings and training to further develop skill sets and build on professional growth.
• Act as an exemplary role model by adhering to policies and procedures, demonstrating a commitment to and support of the team, and being present, professional, and solution focused. o Exhibit consistent attendance.
• Collaborate with program schedulers to ensure all appointments are entered and verified accurately.
• Drive and support all company, clinic-based, and community events.
• Ensure Rethink client lists are updated and accurate across departments.

Staff Management :

Financial Management :

Compliance and Regulatory Affairs :

Client Care Coordination :

Facility Management :

Skills, Knowledge and Expertise

Benefits

Why join the Holding Hands Team?

Benefits & Perks!

Holding Hands is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression. Holding Hands Inc. does not and shall not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities / operations. These activities include staffing on cases, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, families, and our vendors.

Holding Hands will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Holding Hands is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.

Holding Hands was founded in 2003. We currently have 5 clinics based throughout LA County (Burbank, Calabasas, Los Angeles, Whittier, & Rosemead), plus we are opening at least 4 additional clinics this year! We serve over 1,500 neurodiverse individuals in the home, school, clinic, and community per week. We serve children, teens, and adults with various neurodiverse diagnoses such as Autism Spectrum Disorder, Down Syndrome, ADHD, Cerebral Palsy, Epilepsy, Anxiety, OCD, and related developmental and mental health needs.

What differentiates us is our interdisciplinary and person-centered approach. With multiple modalities accessible, we can better support our clients and families’ individual needs and provide training opportunities in different modalities. We provide ABA, Social Skills Groups, Modified Cognitive Behavior Therapy, Counseling and DIR® / Floortime™ We take a person-centered approach and focuses on the child's strengths and individual differences, while developing an intervention plan that addresses his or her unique profile.

“We practice what we preach” as diversity, equity, and inclusion is continuously embraced throughout Holding Hands. We serve a diverse population in a variety of SES areas and advocate for those who are underserved or may have barriers to access care. We are all learning and growing together and our company's culture promotes this space.