Strategic Customer Success SpecialistBuildOps • Los Angeles, CA, US
Strategic Customer Success Specialist
BuildOps • Los Angeles, CA, US
12 hours ago
Job type
- Full-time
Job description3+ years of experience in a customer-facing role, ideally in Customer Success or Technical Account Management. Passion for helping people and solving problems in a structured, repeatable way. Highly organized and detail-oriented—you don't let tasks fall through the cracks. Clear and professional communication, both written and verbal. Comfort with ambiguity and shifting priorities in a high-growth environment. Experience in construction, MEP, field services, or SaaS is a plus. $105,000 - $120,000 base salary range + annual bonus Generous equity grant, become an owner in our company! Macbook computer provided A comprehensive benefits package Flexible PTO and hybrid work schedules Work from home stipend Hubs in Los Angeles, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days Company events like BBQs and team-building activities, both in-person and virtual Fast-paced, collaborative, and dynamic work environment Opportunities for growth and career advancement Chance to work with cutting-edge technology and innovative solutions
Overview
We're looking for a highly organized, proactive, and people-oriented Strategic Customer Success Specialist to partner with our Strategic Customer Success Managers (CSMs) in delivering a world-class experience to our most important accounts. In this role, you'll be a key part of the customer-facing team—joining virtual visits, supporting strategic initiatives, and ensuring the customer journey runs smoothly at every stage.
The Specialist serves as a complement to the onsite Strategic CSM presence, building strong relationships through virtual touchpoints and providing an additional layer of support that drives consistent, high-quality customer outcomes. You'll have exposure to complex accounts, industry-leading technology, and strategic conversations, while collaborating across Implementation and Support teams to keep customers moving forward.
What You''ll Do
- Act as a consistent, customer-facing partner through virtual visits, check-ins, and project follow-ups.
- Coordinate with Strategic CSMs to ensure seamless coverage—onsite and virtual—for high-value accounts.
- Own administrative and tactical tasks such as :
- Updating customer project plans and trackers
- Scheduling meetings and capturing detailed notes
- Documenting action items and ensuring timely follow-through
- Help monitor customer health signals and track support tickets or key deliverables.
- Collaborate with Implementation Managers, Engagement Managers, and Product Support to move projects forward.
- Escalate risks or blockers to the Strategic CSM or Manager, Customer Success.
- Continuously look for ways to optimize workflows and enhance the customer experience.
What We Look For
Compensation
What we offer
About BuildOps
Join BuildOps, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry. We're focused on empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running.
J-18808-Ljbffr
Create a job alert for this search
Strategic Specialist • Los Angeles, CA, US
Related jobs
The Director of Customer Success will strategically lead and scale our customer-facing functions, ensuring excellence in customer support, driving customer growth, retention, and satisfaction.This ...Show more
At CXApp, we are the innovators of Indoor Intelligence, delivering actionable insights for people, places and things.Our flagship product the CXApp is a workplace experience platform for the enterp...Show more
Customer Success Specialist (Starlink).SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not.Today, Sp...Show more
Customer Success Operations Specialist.We are seeking an energetic, motivated professional who is excited to be part of a startup environment within Honda, helping shape the future of sustainable m...Show more
We're looking for a Customer Success Manager who will partner with our customers to turn data and insights into measurable business impact.
In this role, you'll help our customers leverage LinearB's...Show more
At HeyGen, our mission is to make visual storytelling accessible to all.Over the last decade, visual content has become the preferred method of information creation, consumption, and retention.But ...Show more
At Cydcor, we’re committed to delivering exceptional experiences for our clients and customers.As a Customer Success & Quality Specialist, you’ll play a vital role in improving cust...Show more
We are seeking a driven and customer-focused Customer Success Lead to join our team at Two Dots.The successful candidate will be responsible for expanding and leading a team primarily focused on pr...Show more
Los Angeles, CA (Onsite - Downtown Los Angeles).Our enterprise robots, ADIBOT solutions, were developed by a visionary team of roboticists and engineers who have spent the past decade pushing the b...Show more
Oomnitza offers the industry's most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT.
Our SaaS solution, with agentless integrations,...Show more
EVPassport is the EV Charging hardware and software platform for purpose-driven organizations.Brands committed to sustainability rely on EVPassport to provide their customers with the most seamless...Show more First Resonance is seeking a dynamic and customer-oriented individual to join our team as a Customer Success Manager.The Customer Success Manager will play a pivotal role in ensuring the successful...Show more 
Trusted by major players throughout the industry, we have been a leading provider of SaaS solutions to businesses since 1997.
The company's philosophy is to combine software design with comprehe...Show more
Described as the “Uber of Content,” Social Native is a marketplace technology company providing brands the ability to scale high-quality content creation and optimize their cross-channe...Show more
Customer Success Manager, Strategic Accounts.Ready to be a Titan? As a Customer Success Manager, Strategic Accounts, you'll manage the long-term success of ServiceTitan's largest customers, our str...Show more
Salesforce-native Revenue Orchestration Platform that helps high-performing sales teams win from first call to closed-won.
We are the only sales platform that guides reps before, during, and after e...Show more
UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually in Canada, from Coast to Coast, and is rapidly expanding across the United States.Founded in 20...Show more
At Kixie, we’re on a mission to empower sales professionals with a powerful, all-in-one sales engagement platform.Our solution seamlessly integrates with CRMs to streamline workflows, increas...Show more
Director of Customer Success
First Resonance • Los Angeles, CA, US
Full-time
Last updated: 30+ days ago • Promoted
Customer Success Manager
CXApp US, Inc. • Los Angeles, CA, US
Full-time
Last updated: 30+ days ago • Promoted
Customer Success Specialist (Starlink)
SpaceX • Inglewood, CA, US
Full-time
Last updated: 29 days ago • Promoted
Customer Success Operations Specialist
Aston Carter • Torrance, CA, US
Full-time
Last updated: 7 days ago • Promoted
Customer Success Manager
LinearB • Los Angeles, CA, US
Full-time
Last updated: 1 day ago • Promoted
Head of Customer Success
HeyGen • Los Angeles, CA, United States
Full-time
Last updated: 13 days ago • Promoted
Customer Success and Quality Specialist
Cydcor • Agoura Hills, CA, US
Full-time
Last updated: 2 days ago • Promoted
Customer Success Lead
Two Dots • Santa Monica, CA, US
Full-time
Last updated: 13 days ago • Promoted
Customer Success Specialist
TGR Solutions • Los Angeles, CA, US
Full-time
Last updated: 30+ days ago • Promoted
Customer Success Manager
Oomnitza • Los Angeles, CA, US
Full-time
Last updated: 1 day ago • Promoted
Customer Success ManagerSanta Monica, California, United States
EVPassport • Santa Monica, CA, US
Full-time
Last updated: 30+ days ago • Promoted
Customer Success Manager
First Resonance • Los Angeles, CA, US
Full-time
Last updated: 30+ days ago • Promoted
Customer Success Manager
Altametrics • Costa Mesa, CA, US
Full-time
Last updated: 23 days ago • Promoted
Senior Customer Success Manager
Social Native Inc • Los Angeles, CA, US
Full-time
Last updated: 30+ days ago • Promoted
Customer Success Manager, Strategic
ServiceTitan • Glendale, CA, US
Full-time
Last updated: 30+ days ago • Promoted
Scaled Customer Success Manager
Revenue.io • Los Angeles, CA, US
Full-time
Last updated: 29 days ago • Promoted
Customer Success Specialist
UniUni Logistics • Los Angeles, CA, US
Full-time
Last updated: 30+ days ago • Promoted
Customer Success Specialist
Kixie • Santa Monica, CA, US
Full-time
Last updated: 14 days ago • Promoted