Technical Account Manager

We're building the AI platform for underserved industries.

LLM usage has seen a meteoric rise in the past year, but there is still a significant gap between agentic innovation and its use in the real world. This is especially true for underserved industries like automotive and healthcare, where outdated systems persist due to barriers to entry, legacy software, and high-stakes consequences of hallucinations and failure.

Here at Toma (YC W24), we are bridging this gap by providing a customer-centric platform to deploy and monitor AI agents, even for non-technical users. We recently raised a $17M Series A from a16z and are building the future of human-AI interactions, starting in the automotive industry.

Our Team We're a 20-person crew of builders, operators, and competitors from places like Scale AI, Uber, and Microsoft. What we share is a bias toward ownership and action. When a customer depends on us, we deliver. This role is Hybrid in San Francisco.

About this Role We're looking for a Technical Account Manager who takes full ownership of customer onboarding and account success. From the moment a deal is signed to the day the system is fully live, you'll make sure every step happens on time, with precision and care.

You'll be the central point of coordination between customers and internal teams. You'll keep communication flowing, track every detail, and ensure nothing slips through the cracks. Your focus is on clarity, follow-through, and making sure customers feel supported at every step.

What You Will Do

• Own the onboarding process end to end for new accounts
• Serve as the main point of contact for customers during implementation
• Coordinate across internal teams to remove blockers quickly
• Ensure configurations are accurate, tested, and live without issues
• Maintain clean, detailed records in HubSpot and internal systems
• Monitor timelines, flag risks early, and ensure accountability across teams
• Maintain active relationships with customers after go-live to ensure continued success

What You Will Grow Into As Toma scales, you'll shape how onboarding and account management operate across the company. You'll build the systems, communication loops, and habits that keep customers happy and teams aligned. You'll be at the center of our execution and our reputation.

You Might Be a Fit If You

Why This Role Matters Our growth only matters if every customer we sign becomes a long-term success story. This role ensures that happens. You'll keep onboarding tight, communication clear, and customers confident that Toma delivers.

You'll bring structure, urgency, and empathy to every account, ensuring no one is left waiting, nothing drags on, and every launch sets a new standard for excellence.

Benefits