Mobility Management Customer Service Specialist

Mobility Management Customer Service Specialist

Transdev Services, Inc. is seeking a Mobility Management Customer Service Specialist to act as a liaison for our customers, providers, and clients. This is an important administrative and clerical support position in Transdev's management of the SFMTA Paratransit Program. The ideal candidate will be dependable and capable of flexibly handling customer service and finance-related tasks and daily assignments and must be willing to shift focus within these two key areas as needed. Examples of key tasks will include payment for fare media purchases via telephone and assisting clients in enrolling in transportation services. This position will be trained in those areas of specific focus as well as other general office functions. Tools for processing all customer service-related matters will be furnished.

Transdev is proud to offer :

• Competitive compensation package of minimum $20.96 ($43,596.80) Maximum $24.50 ($50,960.00)
• Benefits including : vacation (minimum of two weeks), sick days (5 days), holidays (12 days; 8 standard and 4 floating), 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability

Key Responsibilities / Duties :

Generally, the position's workdays and hours are Monday through Fridays, 8 am to 5 pm. Occasionally, work commitments may require work outside these days / times, and this person must be flexible to work outside this schedule as needed to meet project deadlines.

Other Duties :

Skills / Knowledge / Abilities :

Experience / Educational Requirements :

Work Environment :

Work Schedule :

Physical Requirements :

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.

Drug-free workplace : Transdev maintains a drug-free workplace. Applicants must :

About Transdev :

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility