Customer Experience Associate

A company is looking for a Customer Experience Associate (Eastern or Central timezone).

Key Responsibilities

Answer customer calls and respond to email inquiries in a fast-paced environment

Act as a point of escalation for complex customer and process issues

Assist customers with navigating the website and resolve high-priority escalations

Required Qualifications

1-3 years in a customer experience-related role; e-commerce or startup preferred

Proficient in platforms such as ZenDesk, Salesforce, and e-commerce platforms

Demonstrated positive approach toward customers

Passion for understanding problems and solution-oriented mindset

Bilingual in English / Spanish preferred