Associate Director of Member Services & Learning Engagement

Associate Director (AD) Of Member Services & Learning Engagement

Found in 1857, the National Education Association (NEA) is America's oldest and largest organization committed to promoting, protecting and strengthening public education. Headquartered in Washington, DC, NEA proudly claims approximately 3 million members devoted to the following mission : to advocate for education professionals and to unite our members and the nation to fulfill the promise of public education by preparing every student to succeed in a diverse and interdependent world. Our vision is a great public school for every student. We strive to improve the quality of teaching and student support services, to enhance student learning and well-being, to advocate for professional compensation, rights, and respect for all NEA members, and to help make schools safer and better places to learn. NEA is also the largest labor union in the country, representing education professionals from pre-K to higher education, as well as other public employees.

The Associate Director (AD) of Member Services & Learning Engagement in the Enterprise Data and Information Strategy (EDIS) Department is responsible for overseeing two distinct teams of professionals. The member services team who support NEA's member services applications, membership policy, and the Learning Engagement team focusing on development, curation, and delivery of learning resources related to affiliates ability to retain, gain and support members. This role ensures the effective integration of affiliate and member-facing technologies with learning and knowledge management strategies, enabling affiliates, members, and NEA staff to fully leverage NEA's systems and services. The AD reports to the Director of EDIS in the Center for Innovation and Technology (CIT) and works collaboratively across NEA Centers and state affiliates to ensure they have the tools, knowledge and ability to support our members and grow & strengthen our union.

Responsibilities

The Associate Director acts as a key bridge between business needs and learning content, ensuring that technical and policy solutions are clearly translated into accessible resources that enhance the member experience while supporting our affiliates and member service needs.

Leadership & Management

• Provide day-to-day leadership and coaching to a team of staff, fostering collaboration, accountability, and professional growth.
• Oversee performance management, resource allocation, and workflow prioritization to ensure timely delivery of services.
• Promote a culture of continuous improvement, innovation, and affiliate-member-focused service delivery.

Member Applications & Services

Learning Management & Knowledge Integration

Product & Cross-Center Collaboration

Collaboration & Stakeholder Engagement

Resource & Budget Allocation

Qualifications

Required :

Preferred :

Other requirements : Samples of work products and accomplishments may be required at the interview. Washington, DC Headquarters based job requiring in-office work, minimal of 2 days a week. Must be able to work extended hours on evenings and weekends. Some travel is required (15-20 overnights per year).

NEA is an equal opportunity / affirmative action employer and encourages applications from all qualified candidates regardless of gender, race, ethnicity, age, sexual orientation, marital status, religion, or disability. To apply for this position or to search for other openings, please go to our jobs page at Careers at NEA.