Customer Success Manager

A company is looking for a Mid-Market Customer Success Manager.

Key Responsibilities

Develops trusted advisor relationships with key accounts and customer stakeholders

Resolves and manages the resolution of complex client requests and account demands

Assesses customer needs and develops plans to improve adoption of the program

Required Qualifications

Bachelor's degree in Business, Communications, or a related field

2+ years in Customer Success, Account Management, or a similar client-facing role

Familiarity with CRM systems like Salesforce, Planhat, or Gainsight preferred

Previous experience in the transportation industry is a plus, but not required