French Speaking Customer Service for Telecommunications industry

French Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in various industries, including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our mission is to connect talented individuals with the right employers through a tailored recruitment process that ensures each candidate finds a job that aligns with their skills and aspirations. We are currently seeking a French Speaking Customer Service Representative for a prominent client in the telecommunications industry. This role is perfect for individuals who are passionate about delivering exceptional customer service and thrive in a dynamic environment. As part of our commitment to helping candidates achieve their career goals, we provide comprehensive support throughout the recruitment process. Join us in offering innovative solutions to customers, enhancing their experiences and helping them navigate their telecommunications needs. If you are looking to advance your career while working in a supportive environment where your language skills can shine, we would love to hear from you!

Responsibilities

• Provide exceptional customer support via phone, email, and chat to French-speaking clients.
• Resolve customer inquiries and issues related to telecommunications services in a timely manner.
• Process orders, account changes, and service upgrades for clients in French.
• Maintain a thorough understanding of telecommunications products and services to offer accurate information.
• Document customer interactions and feedback in the customer relationship management system.
• Collaborate with team members to enhance the customer experience and maintain service quality.
• Conduct follow-up calls or communications to ensure customer satisfaction with resolved issues.