Student Records Coordinator - School of Arts and Sciences

Overview

Under the leadership of the Associate Dean for Student Administrative Services and Systems, the Registrar's Office is responsible for secure maintenance of student academic records and compliance with FERPA and other federal and state regulations related to these records for the undergraduate and graduate students in the Schools of Arts, Sciences, and Engineering and for non-matriculated students through University College. The Registrar's Office is supported by the curriculum and space management staff, records management staff and Student Services. Student Services is the the first point of contact bridging academic and administrative functions and services at Tufts. Student Services provides a wide range of support, including guidance on how to pay tuition, apply for financial aid, obtain a transcript, and register for classes. Student Services leverages their service center structure in support of other student-facing departments' service needs when appropriate. Student Services collaborates with students, families, faculty, staff, and outside agencies to provide accurate and timely information and support of the completion of university transactions, as they relate to their areas of expertise.

What You'll Do

The Student Records Coordinator assists the Registrar and the Registrar's officers in all aspects of the regulation and enforcement of academic policy, the management of academic and student-related data, and the overall delivery of essential Registrar's office services. The Coordinator will handle the below duties, among others :

• Serve as the main source of data support for office-related responsibilities
• Work alongside the Student Services Representatives as the first point of contact for Student Services to provide excellent customer service to students, faculty, staff, alumni, and parents in the areas of records, financial aid, billing, residential life, and other administrative functions associated with the student lifecycle.
• Maintain accurate and secure official academic records; answer specific questions regarding records; ensure records are accurate and complete; and investigate and resolve questions or discrepancies
• Certify completion of degree requirements, communicating with students, advisors, and deans as required.
• Utilize university systems and websites to streamline, support, and enhance communications.

What We're Looking For

Basic Requirements :

Preferred Qualifications :

Special Work Schedule Requirements :

This is a hybrid role expected to be on campus at least 2 days each week. May require extended hours during high volume times during the academic year.

Pay Range

Minimum $24.70, Midpoint $29.50, Maximum $34.20

Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.