Customer Service Specialist

Job Description

Job Description

Salary : $20 / hr DOE

Do you love animals and people? Are you ready to bring your energy, ideas, and passion to a veterinary hospital that values collaboration over corporate quotas?

If you said YES!, then Apache Animal Hospital is looking for YOU!

Were a well-established, proudly family-owned, Fear Free practice in Minneapolis, MN, and were searching for a Customer Service Specialist who can lead with heart while keeping operations running smoothly.

Why Work With Us?

Established History : Founded in 1974, Apache Animal Hospital has a long-standing reputation for compassionate veterinary care. Now under new ownership, we continue to uphold our legacy while embracing fresh perspectives and growth.

Fear Free Certified : Our entire staff is Fear Free certified, ensuring a compassionate and stress-free experience for our patients.

Supportive Environment : We foster a positive and team-oriented work culture where everyone works together to provide the best care possible. We also emphasize continuous learning, teamwork, and open client communication.

FULL TIMECustomer Service Specialist needed for busy veterinary clinic in NE Minneapolis. Applicants MUST HAVE A MINIMUM of 1 year working in a medical office (veterinary preferred, but will consider other)

Duties include : Busy multi-line phone system, along with client contact in person, via email and text. Responsible for handling client requests or sending to appropriate personnel, appointment scheduling (via phone, in person, email and text), invoicing clients for services and collecting payment, contacting clients regarding overdue services for their pets, maintaining cleanliness of front office, performing end of the day deposit.

Hours : Monday - Friday 7 : 45am - 4 : 30pm with up to 1 hour for lunch. End of shift times vary depending on work load, it is NOT UNUSUAL to work 15-30 minutes past end of shift time to complete daily tasks.

Wage : Depends on experience $20 per hour to start.

Benefits : Medical insurance

Uniform allowance - including shoes

Paid vacation

Paid holidays

Continuing education allowance

Pet care benefit

Required skills :

Must have a MINIMUM of 1 year experience working in a medical setting as receptionist / customer service representative

Must have excellent communication skills, verbal and written since a majority of the position is communicating with our clients.

Candidates need to be prompt and reliable.

Ability to navigate difficult situations and conversations angry clients, sick pets, euthanasia on the phone and in person

Ability to multitask with frequent interruptions.