Client Advocate

Client Advocate

The Client Advocate is responsible for managing client relationships and ensuring a seamless client experience. The CA leads and coordinates teams of consultants across WTW, including brokers, service colleagues, and claims advocates, to deliver efficient and effective support. This role requires strong leadership, communication, and project management skills to align resources with client needs. A Client Advocate (CA) will need to have : strong negotiation skills, strong management skills, strong project management skills, and strong presentation skills.

The Role :

• Retains and manages a complex book of business while ensuring client satisfaction
• Establishes comprehensive understanding of each client's industry, business, and objectives
• Provides strategic planning and consulting advice to clients, monitoring insurance and risk management needs in collaboration with WTW resources, practice, and industry groups
• Coordinates delivery of the E365 Plan and Client Stewardship report
• Engages and integrates WTW resources to support the client experience
• Designs and delivers client presentations, stewardship reports, service plans, and schedules

Hybrid working opportunity based out of Miami or Atlanta, with required in-office time and client travel.

The Requirements :

Company Benefits :

WTW provides a competitive benefit package which includes the following (eligibility requirements apply) :

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution. We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more. Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records. EOE, including disability / vets.