What You'll Do
- Provide technical support for Retail Merchandising, WM, sales audit, and planning applications as needed
- Partner with for Merchandising, WMS, and Finance teams for their projects
- Perform analyses on software application functionality and suggest improvements, solidify requirements and code as per requirements to deliver the solution
- Utilize diligence for error resolution, logs, and audit process for existing and new applications
- Work on critical projects and deliver technical requirements
- Manage 3rd party vendors and ensure on time delivery or their tasks
- Consult with the software development team, internal users, and clients to improve application performance
- Manage tickets across multiple business system environments to ensure continued and synchronized operations
- Establish the root causes of application errors and escalate serious concerns to the Vendor
- Maintain a record of escalation and schedule application updates
- Document processes and monitor application performance
- Provide front-end support to clients and colleagues in IT
- Respond to general questions and tickets in a timely manner
- Research, diagnose, troubleshoot, and identify potential solutions for how to resolve issues for Tier 1 and Tier 2 incidents
- Prioritize multiple open issues, and deliver solutions in a timely manner
- Document issue triage as troubleshooting progresses
- Follow best practices for change control of proposed solutions
- Process Tickets for APTOS, ORACLE, and other systems
- Report common issues identified from service partners for escalation
- Perform other specific duties or assignments as directed by enterprise applications director and manager
Job Requirements
What You Bring
- A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar
- 5+ years demonstrable experience as technical lead in the retail industry
- Technical knowledge of Merchandising system, WMS systems, and Finance
- Knowledge of front-end and back-end programming languages (i.e. SQL, JAVA, HTML, .net, PLSQL)
- Good knowledge of integration
- Good knowledge of version control and batch process
- Ability to manage triage, resolution, document configuration changes, and monitor performance
- Exceptional ability to provide front-end support to internal departments and web-based clients
- Determination to get to the root causes of application errors and resolve issues
- Project management skills; the ability to run some projects
- Ability to use various incident tracking tools
- Exceptional verbal and written communication skills
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