Position Summary:
Under general direction of the Hotel Manager and/or Director of Hotel Operations, oversees the activities of the Reservation Department, Reservation Agent and assigned group reservation agent. In the absence of Front Desk Supervisor, Reservations Supervisor will oversee Front Desk, Bell and Valet. Monitors all telephone inquiries and monitors accurate and efficient responses while promoting hotel services and ensuring maximum room revenues. Maintains confidentiality of all privileged information.
Minimum Qualifications:
High School Diploma or GED plus two (2) years’ experience in the hotel industry, preferably in a 3-4 star property, including one (1) year in a supervisory capacity. Associates Degree is preferred. Must meet all knowledge, skills and abilities. Must be twenty-one (21) years of age. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license. Navajo preference.
Reservation Supervisor • Flagstaff, AZ
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