Accounts Receivable Supervisor

Why Work at Greenwich House?

At Greenwich House, we believe in empowering communities through transformative programs, we offer more than a job - we offer a mission. When you work with us, you become part of a passionate, collaborative team committed to making a difference in people's lives. Every initiative, class, and outreach effort we deliver is fueled by a shared commitment to equity and compassion.

Founded in 1902 as a settlement house aimed at supporting New York City's growing immigrant population, Greenwich House has since evolved into a dynamic nonprofit organization dedicated to fostering wellness, creativity, and connection across the city. Today, Greenwich House offers a diverse range of programs in health, human services, education, and the arts, serving thousands of New Yorkers each year. Learn more at www.greenwichhouse.org.

The Opportunity

Greenwich House is seeking a dynamic and detail-oriented Accounts Receivable Supervisor to lead our receivables operations and ensure the accuracy, integrity, and efficiency of all financial transactions. This role oversees the full A / R cycle - including cash, check, credit card, ACH, and online payments - ensuring timely posting, reconciliation, invoicing, and follow-up on outstanding balances.

The Accounts Receivable Supervisor will manage and mentor a dedicated A / R team, support month-end close, and collaborate with billing, development, and finance departments to resolve discrepancies and maintain accurate reporting. The ideal candidate will bring strong analytical skills, leadership ability, and problem-solving experience to handle complex patient inquiries, disputes, and EFT / check payment issues. This is an excellent opportunity for a motivated professional to make a meaningful impact on the financial health and efficiency of Greenwich House.

Responsibilities

• Oversee daily posting and reconciliation of all incoming payments (cash, checks, credit cards, ACH, and online transactions).
• Monitor and track accounts receivable across all programs and funding sources.
• Prepare and distribute patient invoices; follow up on outstanding balances.
• Review and reconcile unapplied payments, credit balances, and refund requests.
• Lead month-end close activities, including ledger review, adjustments, and reporting.
• Supervise and train A / R staff; ensure accuracy, timeliness, and compliance in daily operations.
• Handle complex patient inquiries / disputes.
• Collaborate with billing, development, and finance teams to resolve discrepancies and improve workflows.
• Serve as primary liaison with Accounting Firm and compliance officer for reporting and overpayment submissions (OMIG).
• Maintain documentation for audits, write-offs, offsets, and departmental reporting.
• Manage departmental supplies, portal access, and payment tools (e.g., Square links, insurance portals).
• Resolve EFT / check payment issues.
• Other special projects as assigned by supervisor.

What You'll Bring

Employment Details

Salary Range

The expected base salary for this position is $70,000 - $80,000 annually. This range reflects the anticipated compensation at the time of this posting and may be adjusted based on experience, education, and organizational needs.

Benefits

Greenwich House is committed to supporting the well-being of our employees as a key part of delivering a strong overall workplace experience. Full time employees are eligible for various benefits, including medical / dental / vision insurance, 403(b) plan, generous paid time off, and other benefits in accordance with applicable plan documents. Employees also enjoy exclusive perks and discounts for Greenwich House programs and services, including classes, lessons, and events. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.

Equal Employment Opportunity & Accessibility

Greenwich House is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, or any other characteristic protected by applicable law. We are also committed to providing reasonable accommodations to qualified individuals with disabilities to ensure they can successfully perform the essential functions of their roles. If you require assistance or an accommodation during the application or interview process, please contact us.