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Happy Paws
Client Service SpecialistHappy Paws • New York, NY, US
Client Service Specialist

Client Service Specialist

Happy Paws • New York, NY, US
30+ days ago
Salary
$17.00 hourly
Job type
  • Part-time
Job description
Job Summary


We are seeking a highly motivated and customer-focused individual to join our team as a Client Services Specialist. As a Client Services Specialist, you will be responsible for managing and maintaining relationships with our clients, ensuring their satisfaction and success with our products and services. This is a great opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering exceptional customer service.


Duties


  • Serve as the main point of contact for assigned clients, building strong relationships and providing excellent customer service
  • Understand client needs and goals, and proactively identify opportunities to add value and drive client success
  • Collaborate with internal teams to ensure client requests are addressed in a timely manner
  • Assist clients on retail floor
  • Interacting with clients and their dogs
  • Communicating information and requirements to clients
  • Making reservations and scheduling appointments through phone or by walk in clients.
  • Checking dogs in/out of grooming and collecting payment
  • Assisting Retail Customers on the sales floor
  • Assist stocking sales floor
  • Stock and Maintain sales floor
  • Assist with project management activities, including coordinating client onboarding, training, and implementation processes
  • Communicate effectively with clients through various channels, including phone, email, and in-person meetings
Requirements
  • 1-2 year's experience working in pet related field
  • Must feel comfortable working with and around Dogs and Cats
  • Excellent communication skills, both written and verbal
  • Knowledge of project management principles and practices
  • Sales experience is a plus
  • Must be a team player. If you are a self-motivated individual who thrives in a collaborative environment and is passionate about delivering exceptional customer service, we would love to hear from you.
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Client Service Specialist • New York, NY, US

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