Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow.
Working at Gainwell carries its rewards. Youll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
The qualified candidate will be responsible for assisting members applying for Medicaid services through the member portal.
Their responsibilities will be to provide friendly and general technical support to the callers as they navigate through the online application and assist with user / password resets.
Your role in our mission
- Answers member calls / questions to assist with eligibility for Medicaid benefits Mon-Fri (8 am-5 pm)
- Develops understanding of the client's business and applies knowledge to support efficient procedures and adherence to service level agreements.
Contributes to problem identification and resolution
- Interprets, audits, and reconciles reports for accuracy or completeness. Prepares and maintains standard reports for management and clients
- Handles company confidential data according to policy and guidelines. Adheres to existing security policies and procedures
What we're looking for
- Outstanding customer service with call center background a plus
- Ability to multitask and work with multiple computer applications
- Good internet service is required for all positions
- Experience working with client company products and / or services
- Bilingual a plus
What you should expect in this role
On-site training at Oklahoma City, OK
Hybrid after training
LI-HYBRID #LI-JW1
The pay range for this position is $27,200.00 - $38,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
Put your passion to work at Gainwell. Youll have the opportunity to grow your career in a company that values work flexibility, learning, and career development.
All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a , and educational assistance.
We also have a variety of leadership and technical development academies to help build your skills and capabilities.
Member Help Desk- Hybrid (OK)
The qualified candidate will be responsible for assisting members applying for Medicaid services through the member portal. On-site training at Oklahoma City, OK. Answers member calls/questions to assist with eligibility for Medicaid benefits Mon-Fri (8 am-5 pm). We also have a variety of leadership...
Member Help Desk- Hybrid (OK)
The qualified candidate will be responsible for assisting members applying for Medicaid services through the member portal. On-site training at Oklahoma City, OK. Answers member calls/questions to assist with eligibility for Medicaid benefits Mon-Fri (8 am-5 pm). We also have a variety of leadership...
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The qualified candidate will be responsible for assisting members applying for Medicaid services through the member portal. On-site training at Oklahoma City, OK. Answers member calls/questions to assist with eligibility for Medicaid benefits Mon-Fri (8 am-5 pm). We also have a variety of leadership...
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