Field Service Manager

Field Service Manager

The Field Service Manager is responsible for managing delivery, field repair, service, installations, and returns across multiple locations. This hybrid role involves 50% office work and 50% fieldwork, with work hours from 8 AM to 4 PM. Candidates must be comfortable commuting across the Bay Area, with mileage reimbursement initially provided and a company vehicle after the probationary period.

Responsibilities include :

• Conduct business in compliance with all Environmental Health & Safety Policies.
• Conduct periodic safety meetings and maintain safety documents and logs.
• Manage employee health and safety through training, observations, and assessments.
• Ensure operating standards are trained, communicated, and maintained.
• Provide managerial oversight to branch operational employees, including Dispatchers, Transportation Coordinators, Production Supervisors, Drivers, Field Service Techs, Set Up Crews, and Branch Coordinators.
• Manage daily assignments and duties for temporary workers and contractors.
• Report and document Market delivery and installation.
• Schedule deliveries and pick-ups outside of current dispatch schedules as needed.
• Manage, schedule, and assign drivers to ensure 100% on-time pick-up and delivery targets.
• Review deliveries and pick-ups to develop dispatch plans.
• Coordinate fleet readiness with branch partners to meet customer demand.
• Coordinate employees, vendors, and contractors for timely installation and removal.
• Ensure drivers document damages at retrieval and return.
• Monitor and document DVIR and preventative maintenance files.
• Assist drivers with schedule or route changes.
• Define and maintain office / administrative procedures.
• Act as local coordinator for branch activities such as time keeping / payroll, accounts payable / receivable, and reception duties.
• Manage one or more Branch Administrative employees.
• Utilize Net Promoter Score feedback to identify process improvement opportunities.
• Conduct performance discussions and training.
• Own all DOT compliance within the assigned territory.
• Perform other duties as assigned.

Essential Skills :

Additional Skills & Qualifications :

Why Work Here?

The position offers generous benefits including medical, dental, vision, disability, and life insurance, paid time off, company holidays, tuition reimbursement, and a 401(k) match. Opportunities for variable pay include commissions, bonuses, performance rewards, and incentive programs.

Work Environment :

This role involves working closely with the Branch Manager and Regional Manager to manage the field service team, with equal time split between office and fieldwork.

Job Type & Location :

This is a Contract to Hire position based out of Fremont, CA.

Pay and Benefits :

The pay range for this position is $42.31 - $50.48 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following : medical, dental & vision; critical illness, accident, and hospital; 401(k) Retirement Plan pre-tax and Roth post-tax contributions available; life insurance (voluntary life & AD&D for the employee and dependents); short and long-term disability; health spending account (HSA); transportation benefits; employee assistance program; time off / leave (PTO, vacation or sick leave).

Workplace Type :

This is a hybrid position in Fremont, CA.

Application Deadline :

This position is anticipated to close on Dec 5, 2025.