MSP Help Desk / Sys Admin - Level 2

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• 401(k)
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Wellness resources
Benefits :
• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Job Summary / Objective

The Service Desk Engineer (SDE) is responsible for providing technical expertise to the Managed Services Division through the Service Desk Department. The division is comprised of client services, field services, service desk and NOC team members including trusted contractors and vendors.

The SDE role will participate as a tier 2 technical team member across the Service Desk Department. With a focus on client satisfaction within the service desk department, and continuous improvement through the client experience, this person is committed to helping our team achieve their department's goals efficiently and effectively. They will be responsible for ensuring the highest level of service quality, client satisfaction, and ticket efficiency within our MSP.

The employee will have a positive attitude and the ability to work with minimal management in a team environment where every member is an important part of the companys success. All employees will adhere to the companys core values and align themselves to the companys vision and mission.

Duties and Responsibilities

Qualifications

Requirements

This is a remote position.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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