A Shift Leader is a Team Member in charge of providing direct supervision and ensuring everything runs smoothly during their shift.
You’ll ensure that the restaurant is a safe place for Team Members to work and customer to visit.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Assign and direct daily duties for Team Members based on role, skills and shift needs
- Maintain high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction
- Uphold Toppers policies and procedures; provide feedback / coaching to Team Members as needed
- Be knowledgeable of delivery area map / traffic patterns to assist delivery drivers organize their routes
- Solve customer complaints quickly and with a smile
- Provide feedback to Team Members in a positive manner
- Train new Team Members on daily tasks
- Balance cash draw and prepare deposit
MINIMUM QUALIFICATIONS
- Must be legally eligible to work in the United States
- Must be 18 years of age
- Must have a source of reliable transportation
- Previous quick service restaurant or supervisory experience
- Serve-Safe / Local or State Food Service Certification preferred
PHYSICAL REQUIREMENTS
Ability to meet the following physical requirements with or without reasonable accommodation :
- Must be able to exert well-paced and frequent mobility for periods of up to five hours.
- Must be able to lift up to 50 pounds.
- Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
- Must be able to tolerate potential allergens : peanut products, egg, dairy, gluten, soy, seafood and shellfish.
In addition to Hourly Wage + TIPS, Team Members are eligible for :
- Flexible Scheduling
- Pay Advances through PayActiv.
- Meal Discounts (70% While working / 50% when not)
- Free Uniform T-Shirt
- Referral bonuses for bringing new members to our team
- Rapid advancement opportunities We offer a Manager in Training program with pay increase at each step of the training.
- All insurance benefits and 401(k) retirement when minimum service and average hours are satisfied
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