Bilingual Receptionist

Job Description

Job Description

ChicagoCAC employees are expected to perform their job duties and act in a manner consistent with the Core Values of the organization.

Responsibility Summary

The Bilingual Receptionist is to ensure the provision of reception services in a child and client friendly environment.

Primary Responsibilities :

• Answer switchboard accurately, professionally, and politely.
• Directs calls to appropriate staff and / or voicemail and records written messages, when necessary.
• Displays a positive attitude and maintain a professional appearance.
• Observe and comply with all security measures that are in place.
• Receives all visitors in a pleasant and welcoming manner, escorts families to family rooms and documents room assignment.
• Tracks and monitors all POD assignments and usage.
• Process and distribute incoming mail and maintain the office supply closet.
• Provide administrative support, enter surveys into ETO, and survey phone follow up calls.
• Maintain the Reception area, keeping it clean, picking up toys, replenishing coffee etc. throughout the day.
• Documents all completed Transportation from the Lyft / Uber entry log in ETO.
• Responsible for scheduling and tracking Lyft and Uber services.
• Participate in professional development and training opportunities.
• Perform other duties as assigned.

Discretion

The Bilingual Receptionist has a low-level range of discretion and independent decision-making.

Supervisory Responsibilities

None

Relationships

The Bilingual Receptionist works closely with the Facility Operations Manager, Support Services team, and all ChicagoCAC departments and Partners.

Qualifications

Requires a minimum of 2 years of experience as a receptionist and a high school degree. Must have experience using electronic data management systems and working knowledge of Windows and Microsoft Word. A clear professional voice is necessary as well as the ability to interact with our clients. Strong organizational, problem solving, written and oral communication skills required. Ability to multi-task and work effectively in a multi-disciplinary team setting.

In addition to making a significant impact on children’s and families’ lives, ChicagoCAC offers amazing benefits for our staff, which include :

If you share our passion for providing hope and healing to children and families who have experienced abuse and trauma, and possess the qualifications we’re looking for, please submit an application!

ChicagoCAC’s Compensation Philosophy :

We believe in fair compensation for your work. Our salary scale is comparable to salaries you would find in Chicago, IL. We believe our compensation program is designed to support, reinforce, and align our values, business strategy, and operational & financial needs with a goal of growth and profitability.

Commitment to Diversity, Equity, and Inclusion :

ChicagoCAC is an Equal Opportunity Employer : BIPOC, persons with disabilities, and LGBTQIA+ people are strongly encouraged to apply.

We are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact our People & Culture Department at (312) 492-3700.

Salary commensurate with experience.

Monday - Friday : 8 : 00 AM and possibly as late as 8 : 00 PM some days. 3 days per week include evening hours.