Broadband Service Technician

Description

Astound Broadband Powered by Grande has a Broadband Service Technician opportunity available in our Midland, Texas location.

A Broadband Service Technician's duties will include repairing all reported service problems for phones, data, and CATV from NODE to the customer premise.

In this role, your primary responsibilities will include, but are not limited to :

• Provides technical expertise to Broadband Technicians (BBTs) when needed. Work orders will be closed with dispatch when completed throughout the day.
• The schedule will vary by market;
• Maintains acceptable RF levels from NODE to Customer premise in accordance with Grande Engineering specifications;
• Meets performance metrics established by Astound Broadband related but not limited to the following : must meet minimum standards set by Field Ops directives;
• Properly maintains assigned tools, test equipment, vehicles, and test devices used in daily work activities. CPE will be maintained daily with weekly reconciliation with the warehouse;
• Performs quarterly Signal Leakage Rideouts and monitors assigned areas for signal leaks with an ongoing preventative maintenance program which will include logging and repairing (will vary by market);
• Emergency Copper and Coaxial restoration as required to include performing miscellaneous construction make-ready and / or projects;
• 7x24 support on an as-needed basis to include an on-call shift rotation that requires a 1 hour physical response time for after-hour call-outs;
• Drives a company vehicle in the course and scope of performing duties;
• Other duties as assigned.

Our ideal candidate will possess :

• Education : High school diploma or equivalent. Two-year technical degree preferred or equivalent relevant experience;
• Certification : Copper and coax splicing certification desired. Aerial lift certification desired. Bucket certification will vary by market;
• Understanding of Telephone and Video outside plant infrastructure. Develop knowledge of advanced concepts related to fiber optic test equipment, optical video components, powering supplies, coax splicing, RF components of HFC system, and analog and digital headends;
• CATV and / or telephony background, one to three (1-3) years maintaining communications networks;
• Advanced knowledge of typical digital, optical, analog test equipment, basic electronics, and personal computer efficiency is desired;
• Valid driver's license and satisfactory driving record per fleet policy;
• Maintains satisfactory background check per Company standards.

We're Proud to Offer a Comprehensive Benefits Package Including :

401k retirement plan, with employer match

Insurance options including : medical, dental, vision, life and STD insurance

Paid Time Off / Vacation : Starting at 80 hours per year, and increases based on tenure with the organization

Floating Holiday : 40 hours per year

Paid Holidays : 7 days per year

Paid Sick Leave : Astound allows a number of paid sick hours per calendar year and varies based on state and / or local laws

Tuition reimbursement program

Employee discount program

Benefits listed above are for regular full-time positions

EEO Statement

Astound Broadband is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other's differences to maximize the experience of our teammates and our community.

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

CCPA Employee Privacy Policy (For California Candidates Only) : https : / / www.astound.com / wp-content / uploads / 2023 / 09 / CCPA-Employee-Privacy-Notice.pdf

Qualifications

Behaviors

Enthusiastic - Shows intense and eager enjoyment and interest

Functional Expert - Considered a thought leader on a subject

Team Player - Works well as a member of a group

Motivations

Self-Starter - Inspired to perform without outside help

Growth Opportunities - Inspired to perform well by the chance to take on more responsibility

Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Associates (preferred)

Technical / other training (preferred)

High School (required)

Experience

1 - 3 years : Communication Network Maintenance (preferred)

Skills

• Multi-Tasking (preferred)
• Delegation (preferred)
• Customer Service (preferred)
• Analysis (preferred)

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)