Customer Service Representative

Job Description

Job Description

Position : Pharmacy Customer Service Rep

Openings : 6

Location : Robinson Township, PA (Pittsburgh)

Shift : Listed BELOW

Duration :  6 month contract to hire

12 PM – 8 PM EST, Monday - Friday EST (fixed shift) OR

1 PM – 9 PM EST, Monday - Friday EST (fixed shift)

All shifts require a rotational Saturday shift 9 AM - 5  PM EST

There will be a required shift during the 8 week training period of 10 AM  - 6 PM EST

REQUIRED SKILLS AND EXPERIENCE

• High School Diploma or GED
• 1 year of customer service or inbound call experience
• Medical or Pharmacy industry knowledge
• Strong communication written and verbally

JOB DESCRIPTION

A closed door pharmacy is looking to hire a Pharmacy Customer Support Coordinator to join the team. This individual would be performing patient outreach to conduct patient enrollment, benefits coordination, financial assistance and insurance verification. This role is heavily focused on customer support with patients, providers, and insurance customers. This role is fully onsite Monday through Friday with 1 Saturday shift a month.