Customer Experience Specialist

Customer Experience Specialist

Job Overview :

We are seeking a highly organized and detail-focused Customer Experience Specialist to join our team. This part-time position is perfect for individuals passionate about delivering exceptional customer service, managing efficient inventory and order fulfillment processes, and engaging with our community through social media.

The role requires approximately 20 hours of work per week, with a flexible arrangement that includes the ability to work from home and the necessity to be in the office 3 days per week.

Responsibilities :

• Packaging and Inventory Management (50-70%) :
• Efficiently manage and maintain inventory levels to meet customer needs.
• Package orders accurately and prepare them for shipping.
• Conduct regular inventory audits to ensure accuracy and identify discrepancies.
• Customer Email and Returns Management (30%) :
• Respond to customer service emails promptly, providing solutions that enhance customer satisfaction.
• Process returns and exchanges in a timely manner, ensuring a smooth experience for customers.
• Maintain detailed records of customer interactions, feedback, and resolutions.
• Social Media Content Management (20%, if experienced) :
• Develop and post engaging content across various social media platforms to build our community and enhance brand visibility.
• Monitor social media for customer questions and feedback, responding in a manner that promotes a positive company image.
• Analyze social media engagement metrics to guide content strategy and improve engagement.

Requirements :

• Proven experience in customer service. Experience and skills of social media content management is highly preferred.
• Excellent communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Flexibility to adapt to changing priorities and manage multiple tasks.
• High school diploma or equivalent; further education or certification in marketing, business, or related field is a plus.

Work Environment :

This role requires the candidate to work in the office 3 days per week, with the option to work from home for a few hours every week.

The position is part-time, approximately 20 hours per week, with flexible scheduling options available.

Preferred Skills :

Experience with social media management tools and strategies is highly preferred.

Knowledge of e-commerce platforms and customer service software (Shopify, Etsy etc..).

Creative thinking with the ability to generate innovative ideas for social media content.

How to Apply :

Please submit your resume, cover letter, and any relevant work samples or links to your social media profiles or content you have created;

highlight your experience with customer service, inventory management, and specifically social media content management, if applicable.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.