Customer Support Specialist

A company is looking for a Customer Support Specialist to provide support and assistance to a global customer base.

Key Responsibilities

Provide exceptional service by connecting, solving, and building relationships with customers

Support escalations from Level 1 agents and strengthen team knowledge through coaching

Identify customer feedback trends and recurring issues to improve the support experience

Required Qualifications

Bachelor's Degree preferred, but relevant experience (2-3 years) is acceptable

Experience with Salesforce and JIRA

3 to 5+ years of experience in technical support or software application support

Strong Excel / spreadsheet skills

Ability to adapt well to rapid change