Lead Applications Support

Responsibilities : Demonstrate creativity, innovation and high performance Performance and Interoperability Requirements Application scalability / Capacity Management Standards, best practices and Compensating Controls Logging, monitoring, intelligent alerting, self-healing High Availability, Disaster Recovery, Sustained Resiliency, Chaos Engineering Service and Operational Level Agreements Application Knowledge Support Artifacts, etc.

Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and / or mitigate outages Monitor production activities / processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives Ensures information controls, back-up and recovery strategies are in place across all environments Design automated software and product upgrades, change management, and release management solutions, Design self-healing and resiliency patterns Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring Help in identifying, coordinating, and implementing initiatives / projects and activities that create efficiencies and optimize technical processing Develop and maintain relationships with technical staff, end users and clients Carefully evaluate alternative risks and solutions before taking action to provide timely resolutionTechnical Qualifications : 1-2 yeas of experience managing a technical team.

3+ years of hands-on experience in Production Support / Engineering. 3+ years' experience managing Application on Java, Cloud, UNIX / Linux / Aix environment.

3+ years of Hand-on experience with Public and Private Cloud-based applications, technologies and tools, deployment, monitoring and operations, such as Kubernetes, Prometheus, FluentD, Slack, Elasticsearch, Grafana, Kibana, etc.

4+ years' experience with distributed applications (Oracle, Cassandra, MariaDB, MongoDB,SQL, SQL Server, NoSQL) 4+ years of hands-on experience with monitoring tools Splunk, Dynatrace, Grafana 4+ years' Strong analytical & trouble shooting skills required.

4+ years' Experience in Disaster Recovery planning and test execution. 1+ years of software engineer experience in one of the following languages : C, C++, Java J2EE technology stack and web technologies / , Python, Go, Perl, Ruby or shell scripting (Unix / Linux), do integration of orchestration platform with multiple products using management APIs provided (REST, JSON etc.

2+ years' of Public and Private cloud experience with AWS Certification is preferred Excellent problem management skills and relentless drive for root cause and execute measures to reduce repeat occurrence.

Experience supporting mission-critical platforms / applications desirably in financial services industry, Strong knowledge of relevant applications and development of life cycles Commitment to attract, develop and retain talent Strong knowledge of applicable business areas, the supporting technology architecture, and applicable processes