Account DirectorTen Group • New York, NY, US
Account Director
Ten Group • New York, NY, US
30+ days ago
Job type
- Full-time
Job descriptionDirectly manage and coach a team of Account Managers, supporting their professional development and performance goals. Foster a collaborative, high-performing team culture aligned to Ten's values. Set clear expectations, share best practices, and provide mentorship on client-facing strategy, communications, and relationship management. Translate data insights into strategyusing performance metrics to identify opportunities and mitigate risks. Lead contract renewals, RFP responses, and pricing discussions in partnership with Commercial and Legal. Ensure alignment between Ten's services and the client's evolving needs, while maintaining profitability and SLA compliance. Coordinate with internal teams across Service Delivery, Product, Marketing, and Legal to ensure smooth execution and account alignment. Represent the client voice internally, while reinforcing Ten's value and strategic contributions.
Account Director
Ten Lifestyle Group is seeking an experienced Account Director to lead strategic client partnerships in New York. This role is perfect for a commercially driven leader who excels in client strategy, team development, and cross-functional collaboration.
You'll be responsible for growing key accounts, building senior relationships, and mentoring a high-performing team of Account Managersall while delivering exceptional service across banking and lifestyle sectors.
Key Responsibilities
Client Leadership & Strategic Growth
- Own and expand senior relationships with key corporate clients across the region.
- Lead strategic business reviews and data-driven conversations with C-suite stakeholders.
- Understand client goals and position Ten's services as a critical tool for customer retention and loyalty.
- Shape and execute growth plans across accounts to increase usage, satisfaction, and value.
Team Management & Leadership
Account Strategy & Commercial Oversight
Internal Collaboration & Cross-Functional Delivery
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Account Director • New York, NY, US
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