Desktop Support Specialist

Desktop Support Specialist

Location : Union, NJ | Salary : $28.00 per hour | Employment Type : Full-time | Seniority Level : Mid-Senior level

Company : Bridgeway Behavioral Health Services

Work Schedule : Monday – Friday, 8 : 30 am – 4 : 30 pm

Job Summary : Provide end-user IT support for customers in a broad range of administrative, instructional and research environments. Recommend solutions to support IT needs, onboard new faculty and staff, train customers on basic functions of applications and respond to support request calls and emails.

Desktop Support Responsibilities

• Install new computer hardware. Prepare new computers for deployment and reload existing computers using standard vendor operating system images.
• Install new software applications and apply software updates. Build and update group policy objects in Active Directory.
• Investigate, diagnose and resolve complex hardware, software, security and network problems.
• Coordinate vendor repairs of computers, printers and other devices. Maintain inventories of computers, software licenses and related supplies.
• Monitor the ticket queues used by the team and prioritize daily tasks to maintain support continuity.

Server and System Administration Responsibilities

Required Qualifications

Preferred Skills

Education and Experience

Experience Details

Job Function

Information Technology

Industries

Mental Health Care

Bridgeway Behavioral Health Services is committed to inclusive hiring and dedicated to diversity in our work and workplace culture. We provide equal opportunity for employees and applicants in all aspects of the employment relationship, without regard to race, color, national origin, sex, sexual orientation, gender identity or expression, marital status, military or veteran status, disability, age, religion, or any other classification protected by law; and we strongly encourage candidates of all identities, experiences, orientations, and communities to apply.

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