Senior Developer - CX- Oracle Service CloudPlanIT Group • Virginia Beach, VA

Senior Developer - CX- Oracle Service Cloud

PlanIT Group • Virginia Beach, VA

30+ days ago

Job type

Full-time

Job description

Senior Developer - Oracle Service Cloud
FTE, Salary, Bonus, and Benefits
Remote, w/some travel
US Citizen

Job Description:

Engage with clients and utilize best practices to address business needs:
Serve as the Senior Developer for OSvC
Responsible for technical features and stories
Analyze the impacts of work being performed and recommend solution improvements.
Facilitate and lead work groups or demos and work productively with a wide range of people.
Prepare, write, and review system documentation.
Continually assess, document, and analyze client gains in efficiency and effectiveness and recommend best practices.
Provide decision support and have ownership of customer information analysis, ad hoc reporting and business success measurements.
Analyze agent and system efficiency to identify performance gaps.
Create custom reports and dashboards as needed.
Update mobile applications for both iOS and Android utilizing Oracle Mobile Application Framework (Oracle MAF)
Perform application administration functions such as user profile management, permissions, data rules, configuration changes, and activation of new features.

Qualifications for success:

10+ years of OSvC Developer experience including Oracle APIs
Agent Desktop, Workspaces & Workflows, CPM, Agent Scripting, Knowledge Management, Rules, UI customization, Analytics, Custom Objects, ROQL
Experience defining and completing add-ins and custom developments leveraging the OSvC framework (.net/JavaScript)
Experience Solutioning in Oracle Service Cloud architecture layers- specifically OIA, OSVC, and UI/UX layers (Widget Framework).
Knowledge of Oracle Policy Automation (Intelligent Automation), Oracle Knowledge Advanced, Social Relationship Management and Oracle Mobile service cloud and Chat Bot
Extending, customizing, and developing Oracle Service cloud Widgets (Chat, Knowledge, Email etc.)
Technical experience in configuring Oracle/RightNow CX components and Business rules
Experience integrating OSvC into COTS platforms
Extensive experience integrating OSvC into Cloud telephony platforms between voice systems, digital channels, and CRM - such as Genesys, IVR technologies, SMS channel, and CTI toolbar options
Lead the identification, development, and documentation of business requirements/processes, solution design, delivery, testing and training.
Perform root cause analysis and troubleshooting of technical issues
Experience working across the business and communicating with stake holders of all levels
Solutioning end-end implementations involving multiple systems.
Integration leveraging SOAP/REST APIs in the context of Oracle Service Cloud (RightNow CX)
Should have experience handling complex UI customization, Complex integrations and Data Migration
Knowledge of integrations with other systems using middleware
Knowledge of Oracle Mobile Application Framework (Oracle MAF) would be a plus
End to End implementation of at least 3 project would be a plus
Oracle Service Cloud-certified would-be a plus.

Create a job alert for this search

Senior Developer CX Oracle Service Cloud • Virginia Beach, VA

Similar jobs

Blue Team Engineer - 100k - 160k/annually

SimVentions, Inc - Glassdoor 4.6 • Virginia Beach, VA, US

Full-time

SimVentions, consistently voted one Virginia's Best Places to Work, is looking for an experienced professional to join our team! As a Blue Team Engineer, you will support Blue Team operations and c...Show more

Last updated: 24 days ago • Promoted

Senior Roadway Engineer

Whitman, Requardt & Associates, LLP • Virginia Beach, Virginia, US

Full-time

Job Description Job Description At Whitman, Requardt & Associates, LLP, we are "People Focused and Project Driven".We have been in business for more than 110 years and are known for our quality wor...Show more

Last updated: 4 days ago • Promoted

Open Rank, Data Analytics and Decision Sciences (DADS), Tenure-Track

InsideHigherEd • All Cities, Virginia, United States

Full-time

The Darden School of Business at the University of Virginia invites applications for a tenure-track open rank appointment in DADS, beginning in the fall of 2026.The DADS area at Darden specializes ...Show more

Last updated: 30+ days ago • Promoted

Cybersecurity Engineer

RPI Group Inc • Dam Neck, VA, US

Full-time

Quick Apply

Cybersecurity Engineer Location: Dam Neck, VA (100% On-Site) Come work for a company that values innovation , collaboration , and making a difference !.Cybersecurity Engineer to join our team in Da...Show more

Last updated: 30+ days ago

Cybersecurity Engineer III

RPI Group Inc • Dam Neck, VA, US

Full-time

Quick Apply

Cybersecurity Engineer III Location:.Dam Neck, VA Position Summary: RPI Group, Inc.Cybersecurity Engineer III to support our Navy customer in Dam Neck, VA.The selected candidate will play a key rol...Show more

Last updated: 30+ days ago

Online Survey Taker. Earn up to $25 per survey. - Remote

ThreeHyphens 2.0 • Cape Charles, VA, United States

Full-time

Get Paid by Direct Deposit for Sharing Your Opinion.Top brands want feedback from real people.Earn Haus connects participants with paid online surveys for Fortune 500 companies and leading national...Show more

Last updated: 23 days ago • Promoted

Information Systems Security Engineer/Officer (ISSE/ISSO)

RPI Group Inc • Dam Neck, VA, US

Full-time

Quick Apply

Information Systems Security Engineer/Officer (ISSE/ISSO) Location:.On-Site – Dam Neck, VA Security Clearance: TS/SCI Required Position Summary RPI Group, Inc.Information Systems Security Engineer/...Show more

Last updated: 30+ days ago

Local and Regional CDL A Owner Operator - Sign On / Referral Bonuses

Dunavant Logistics • Cape Charles, VA, US

Full-time

Call 866-535-6884 to speak to someone today!.CDL - A OWNER-OPERATORS - Local & Regional Intermodal Work | Home Daily | No Forced Dispatch .Weekly Take-Home Pay: $2,000 $4,000 .Annual Earnings Poten...Show more

Last updated: 30+ days ago • Promoted

1. Senior Canvass Manager

Kingston Strategy • Eastville, VA, US

Temporary

Quick Apply

Senior Canvass Manager Kingston Strategy Location:.Suffolk / Virginia Beach/ Eastville, VA Job Type: Temporary, Contract Experience Level: Experienced, 3 Cycles Compensation: Salary of $5,000/month...Show more

Last updated: 30+ days ago

Red Team Offensive Tool Developer **

SimVentions, Inc - Glassdoor 4.6 • Virginia Beach, VA, US

Full-time

SimVentions, consistently voted one Virginia's Best Places to Work, is looking for an experienced professional to join our team! As a Red Team Offensive Tool Developer, you will be responsible for ...Show more

Last updated: 24 days ago • Promoted

Quantitative Foundation Associate or Distinguished Full Professor of Data Science

InsideHigherEd • All Cities, Virginia, United States

Full-time

Quantitative Foundation professorship.Ideal candidates will have demonstrated internationally recognized achievement in data science and made fundamental contributions to the discipline.The endowed...Show more

Last updated: 29 days ago • Promoted

Sr. SharePoint Architect (Future Opportunity)

Age Solutions • Virginia Beach, VA, United States

Full-time

AGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.Prioritizing innovatio...Show more

Last updated: 6 days ago • Promoted

Web App Developer Senior

VOSTROM • Virginia Beach, VA, US

Full-time

Quick Apply

Web App Developer - Senior Work Locations:.Virginia Beach, VA This is NOT a remote / work-from-home position (relocation assistance to Virginia Beach, VA is available) Alternate Designations: UI De...Show more

Last updated: 30+ days ago

Division Chief, Emergency Medical Services (EMS)

InsideHigherEd • All Cities, Virginia, United States

Full-time

The Department of Emergency Medicine at the University of Virginia (UVA) School of Medicine invites applications for an experienced and visionary leader to serve as Division Chief of the Division o...Show more

Last updated: 29 days ago • Promoted

Open Rank, Technology & Operations Management Faculty

InsideHigherEd • All Cities, Virginia, United States

Full-time

Technology and Operations Management area beginning in the fall of 2026.The position(s) may be filled at the Assistant, Associate or Full Professor level.The Darden School of Business offers MBA an...Show more

Last updated: 29 days ago • Promoted

Field Representative - Part Time

RetailData • Eastville, VA, United States

Part-time

Field Representative - Part Time.Location: Eastville, VA 23310, USA.The retail industry continues to see unprecedented dynamics as it pivots to a true omni-channel shopping experience.Informed reta...Show more

Last updated: 26 days ago • Promoted