Hotel - Front Desk Agent

Job Summary : We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation, at our Boutique Hotel, The Urban in Columbus (University District), located within minutes from Ohio State University.

Essential Functions :

• Ensures a high level of guest service by greeting and registering guests, checking out guests, taking reservations, ensuring billing accuracy, and answering / directing phone calls.
• Receive all guests and other visitors in a positive, friendly, and professional manner.
• Manage and resolve all guest complaints (and compliments) in a professional and courteous manner.
• Respond to all guest and visitor requests, needs, and expectations in a timely and positive manner.
• Maintain a high level of professional appearance and demeanor.
• Answer phones in a professional and courteous manner.
• Maintain billing accuracy for all guest accounts.
• Keep an accurate bank while receiving cash and giving change per cash handling policies.
• Ensure that the front desk, lobby, and back office areas are clean and well organized.
• Make reservations as needed, with a focus on maximizing occupancy and ADR by utilizing a flexible rate structure.
• Receive payment and issue lunch vouchers for tour buses and other groups.
• Other duties as assigned.

Qualifications :

• Previous customer service experience is a plus.
• Excellent verbal and written communication skills.
• Pleasant personality and the ability to deal with a wide variety of people.
• Computer or hotel computer experience.
• Ability to work quickly and thoroughly when under pressure.
• Must be flexible and open to changes in procedures.
• Ability to attend to more than one task at a time.
• Must adhere to grooming standards.
• Must be available for both AM and PM front desk shifts.

Physical Demands : Ability to work standing for eight hours, and must have the endurance to function in a fast-paced and high-stress environment.

Job Type : Full-time

Schedule : Full Time. Must be available for possible nights and weekends.

Benefits :

• Medical & Dental Insurance
• Paid Time Off
• Flexible spending account
• Health savings account

About The Prime Company, LLC :

The Prime Company (TPC) is a vertically integrated development firm that designs, builds, and manages multifamily housing across the nation.

Working at TPC is more than a job. It’s an opportunity to be a part of a business that endeavors to Love thy neighbor. Our company values a healthy family life, humility, accountability, honesty, hard work, laughter, and a sincere desire to help each other out.

This mentality permeates everything we do and makes for a truly unique culture. TPC currently has over $1 billion of development projects spread out over 10 states.

We specialize in multi-family apartment complexes in high-rent urban neighborhoods and at universities in the Big 10 and Big 12.

TPC’s architecture firm, Prime Design has more than 15 professionals on its design team and is currently working on over 20 projects.

Prime Built is the construction arm of TPC, turning our architecture team's dreams from lines on paper, into the concrete and steel that become our resident's homes.

Prime Place manages the entire portfolio of our apartments while also working with other world-class developers to provide them with maximum returns on their investments.

The Prime Company uses our God-given talents to impact the lives of people around the globe, especially through financial giving.

We currently give millions of dollars away annually for this purpose and are on track to donate 90% of our profits by the year 2040.