Assistant Director Admissions Operations, OPE

Admissions Operations Manager

Provides direction and support, to ensure proper admissions operations workflow. Oversees the admissions application software system, Slate CRM and related university systems with a focus on achieving enrollment goals. Serves as lead functional administrator for enrollment management systems. Focuses on efficiencies, system optimization, governance, and collaborative system use. Applies a thorough understanding of the principles and practices of the admissions process and reporting. Works closely with counterparts across Northwestern and McCormick to continually review processes, identify opportunities for improvement and implement these changes. Manages all aspects of the application process in support of an applicant pool of over 3,500 applicants annually.

Specific Responsibilities :

Admissions Operations

• Design and / or improve operational processes and systems to promote efficiency and enhance the admissions process.
• Oversee, update and manage all office procedures and manuals.
• Troubleshoot technical issues in application processes and university legacy systems. Provide solutions and best practices moving forward.
• Support Admissions Committees throughout the admissions cycle; assist with their utilization of Slate CRM.
• Facilitate the pre-matriculation process for incoming students, which includes working with the Office of International Student and Scholar Services (OISS) to assist with the onboarding of international students, the Office of the Registrar, and the Graduate School.
• Act as the primary Slate CRM expert for the office.
• Provide training to admissions teams and support staff to enhance their work with Slate CRM.
• Implement feature updates to improve the end-user experience and support efficient workflows.
• Oversee the development, testing, and release of updates.
• Design, build, update, and maintain all Slate-based forms and application decision processes.
• Manage elements such as checklists, reader bins and forms, document uploads / storage, and admission and scholarship letters.
• Oversee the McCormick email accounts daily - responding to inquiries, delegating inquiries as appropriate, resolving complex inquiries, processing other updates and decisions that arrive via email.

Data Analysis and Reporting

Leadership and Strategy

Miscellaneous

Performs other duties as assigned.

Minimum Qualifications :

Preferred Qualifications :