Customer Service Representative (CSR) - Inbound

Job Description:

~ Review bills for accuracy and completeness and obtain any missing information

~ Knowledge of insurance guidelines, especially Medicare and state Medicaid

~ Follow up on unpaid claims within standard billing cycle timeframe

~ Check each insurance payment for accuracy and compliance with contract

~ Handling collections on unpaid accounts

~ Managing the facility’s Accounts Receivable reports

~ Understanding of the entire medical billing process, insurance rules and regulations, and ability to enforce/abide by policies and procedures

Desired Profile:

– Good communication skills in English (both oral and written)

– 0-2 years of experience

– Good leadership & analytical skills

– Attention to details

– An inherent quality of being a good team player with a zeal to succeed

– Willingness to work in night shift and join ASAP

Other Details:

Process: US healthcare. 5 days working & 2 days weekly off